Mis executive
Resume:
CURRICULUM VITAE
Email:*************@*****.***
Phone: +919*********
CAREER OBJECTIVE:
Seeking exposure in an organization which progresses dynamically and gives me an opportunity to improve my knowledge and enhance my skills and gives me satisfaction there.
PROFESSIONAL EXPERIENCE:
Company : First source Solutions Limited-10th Feb’14 to 31st Jul’17.
Vertex altruist india group co 1st Aug’17 to 11th Oct’18.
ISON BPO PVT LTD 12th Oct’18 to 21st jun’19
TECH MAHINDRA 8th jul’19 to 22nd Aug’20.
Designation :MIS &WFM Executive 8th jul’19 to to 22nd Aug’20.
MIS & WFM Executive 12th Oct’18 to 21st jun’19.
MIS Team Leader from 1st Aug’17 to 11th Oct’18.
MIS Associate from 10th jan’16 to 1st Aug’17.
Sr.Customer Service Associate from 24th Nov’15 to 9th Jan’16.
Customer Service Associate from 10th Feb’14 to 24th Nov’15.
Job Profile:
MIS Coordinator from 10th Jan’16 to 22nd Aug’20
Making use of access and excel (2007 & 2016) techniques to publish the reports accurately and quickly.
As per client and oops requirements responding immediately and fulfilling their needs.
Make use of tools, technology and regular training programs to promote personal and professional development.
Team management
Daily performance report, Real time reports
Analysis and Process development
Attendance and Shrinkage reports
Key Responsibilities:
Preparing Dashboards Monthly & Weekly
Analysis and Process development, Automating the Activates.
Conducting Training for New comers on Process and Technical skills.
Validating the reports of prepared by Team before sharing to the Ops/Clients to avoid escalations
Handling Escalations and resolving the Team Members issues
Desired Skills:
Intermediate to advanced MS Excel & Access knowledge
Ability to automate MI Activities
Database Management
To provide accurate & timely reports
A proactive approach to client services
Ability to interact with all levels of management including external clients
Ability to build and maintain strong working relationships
Sr.Customer Service Associate from 24 th Nov’15 to 9 th Jan’16
Coordinating with team for maintaining the process quality and data entry accuracy in acceptable metrics thru team briefing and mock calls.
Giving guidance to new comers and helping them on there issues in calls.
Showing continual respect for the customer and bring much success on recovering the delinquent amount.
Focus on complete client satisfaction and service efficiency to retain the customer.
ACHIEVEMENTS:
Received Star Associate awards lot of times received from Clients and DGM.
King of the Ring Awards-“Best Quality Award”.
Star Associate for the quarter.
Consistent Star performance throughout tenure.
Star Support Pillar Award for Best Performance in MIS.
ACADEMIC PROFILE:
●Master of business administration(MBA) in HRM from gitam university Vishakhapatnam in 2018 with an aggregate of 64%.
●Master Degree (M.sc) in Statistics from SVU Tirupathi in 2013 with an aggregate of 73.29%.
●Bachelor Degree (B.Sc) in Computer Science from Sri Sai degree college, Rly kodur in 2011 with an aggregate of 83%.
●Intermediate from Board of Intermediate Education, Sri venkateswara junior college, Rly Kodur in 2008 with an aggregate of 70.6%.
●S.S.C from Board of Secondary Education, Bharat high school, Rly Kodur in 2006 with an aggregate of 69%.
TECHNICAL SKILLS:
Office Tools : MS Office, MS Access.
BEHAVIORAL CHARECTARISTICS:
Hard & Smart working, Communicative, adapting new tasks and receptive to challenges.
Like to learn & work under the guidance of experienced people.
Like to motivate people younger to me and to help them to my level best.
Sincerity and commitment in assigned work.
Adapts to different situations and people quickly.
PERSONAL PROFILE:
Name : Sivaiah.P
Father’s Name : Subbaramaiah.P
Date of Birth : 01-08-1990
Sex : Male
Languages Known : Telugu, Tamil & English.
Address :Settigunta(vi&po),Rlykodur(MD),kadapa(di),
Andhrapradesh pin:516101.
DECLARATION:
I here by declare that all of the above stated information is true and correct to the best of my knowledge.
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