Service Security

OBJECTIVE

I am looking to connect with an organization that provides a demanding opportunity to demonstrate inventive skill and industrious work. Also enthusiastically interested in utilizing my analytical and professional skills for worth conception in line with the development of the organization.

EXPERIENCE (Nov 18- Present)

Servicenow Administrator - Processing requests via SNOW

Understanding and representing customer’s needs as part of providing IT services

Configure User Accounts, Groups & Roles. Add configuration items to CMDB

Escalates performance issues, unresolvable incidents and service interruptions to Service-now support

Configured SLAs and schedules for requests. Perform QA testing and UAT testing

Servicenow Developer – Portal implementation & fixes

Worked on ServiceNow functionality including Incident, Change, Problem, Asset, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules

Established new Catalogs, Form changes on portal via Script Include & Catalog Client Scripts

Deployed new functionality based on workflows and fix existing issues.

Configure server side as well as client-side scripts like Business Rules, UI Actions, Script Include, Client Scripts etc. for increasing performance of the instance through best practices

Configure Status dashboards for team. Communicate effectively to team members on a regular basis

Use the UI to administer Tables, Fields and Relationships. Modify Transform maps and scripts for mapping the data and tables

Enhancing Performance, Upgradability & Security of Instance

Optimise the Performance on instance from 52 to 63% by configuration of system properties for hard-coded sys_id & URLs, updating scripts through best practices.

Maintaining Security driven by configuring ACLs and processing Scheduled Jobs

Develop, maintain and publish documentation regarding use of Service Now enhancements

Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes

EDUCATION & TRAINING

Trained in Java at Infosys 3 months

B.E. at Jabalpur Engineering College 2014-18

SKILLS

Scripting Languages HTML, CSS, Bootstrap, Python

Web Development Angular, JavaScript

Software Methodologies Agile, Scrum & SDLC

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