Manager Engineer

JODRELL P. DIMACULANGAN

***** ******** **** **** ******, CA 92630 562-***-**** *******@*********.*** INFORMATION TECHNOLOGY MANAGER/DIRECTOR

Dedicated and accomplished IT manager with extensive experience in security compliance, disaster recovery and business continuity plans. Demonstrated ability to oversee all aspects of day-to-day operations management. Skilled at providing technical assistance and support and troubleshooting hardware and software issues. Lead and supervise high performing teams. Expertise in developing and implementing business applications. Experience creating budgets and negotiating contracts. Personable and effectively manage relationships internally and externally. Areas of Expertise

Leadership

Project Management

Consulting

Systems Architecture

Relationship Management

Vendor Management

Operations Management

Technical Support

Inventory Control

Disaster Recovery

Business Continuity

Plans

Regulatory Compliance

PROFESSIONAL EXPERIENCE

PROFESSIONAL INTEGRATIONS, TUSTIN, CA

SOLUTIONS ARCHITECT (2017– PRESENT)

Collaborated with clients from various industries to develop solutions to growing needs and business requirements.

Develop and deploy solutions to increase efficiencies and address security concerns for various clients. Specializing in Virtualization and Cloud management.

VMware vCenter, Vx HCI and Horizon deployment.

Citrix XenServer / XenDesktop development and integration.

Collaborate internally and externally to accomplish tasks related to Disaster Recovery & Business Continuity planning and deployment.

Proven track record of successful deployment of backup solutions Zerto, Barracuda. Double-Take, Datto and other methodologies that is custom tailored to the specific business. THE CAPITAL GROUP COMPANIES, IRVINE, CA

BUSINESS SYSTEMS ANALYST (ITGDR)(2016 – 2017)

Collaborate with business stakeholders and IT leadership team to develop strategy and roadmap related Disaster Recovery.

Defined and documented system and data requirements for the various systems of record.

Manage all aspects of projects, including scheduling and budgeting.

Collaborate internally and externally to accomplish tasks related to Disaster Recovery.

Provide technical assistance and support.

RUSHMORE LOAN MANAGEMENT SERVICES LLC, IRVINE, CA 2010 – 2016 DATA CENTER MANAGER (2011 – 2016)

Maintain and improve Data Center architecture as needs and requirements of business changes.

Supervise System Engineers, including assigning work, performance evaluations, and disciplinary issues.

Manage all aspects of projects, including scheduling and budgeting.

Collaborate internally and externally to accomplish tasks related to Data Center.

Provide technical assistance and support.

Manage shipping and receiving operations for all Data Center equipment. IT OPERATIONS SUPERVISOR (2010 – 2012)

Provided strategic, budgetary and disaster recovery/business continuity planning to offices and staff in multiple business and functional units.

Oversaw local inventory maintenance and software license management.

Monitored security compliance in accordance with ITO standards, policies and procedures.

Maintained systems documentation, including ITO operations manuals.

Served as technical and communications liaison to and from stakeholders and office key users for TIS communications, initiatives and needs assessments. JODRELL P. DIMACULANGAN 562-***-**** *******@*********.*** Page 2

Managed procurement, installation and life-cycle maintenance of IT hardware (PCs, peripherals, servers, networking equipment, operating systems and software.

Provided escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.

Performed complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.

Provided consulting/training/education services, including data management and staff training/orientation.

Directed local IT vendor, contract and outsourcing management. UBS AG, SPECIAL SERVICING GROUP, IRVINE, CA 2007 – 2010 DISASTER RECOVERY SPECIALIST/IT OPERATIONS SUPERVISOR

Developed and implemented Business Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites throughout Texas, Ohio and Canada.

Spearheaded creation of four new information-security departments, including Risk Assessment, Vulnerability, Penetration Testing, and Security Engineering services.

Hand selected employees from Information Technology department to build Risk Assessment Team charged with analyzing all critical systems, developing reports to document systems vulnerabilities, and recommending appropriate solutions.

Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

PEOPLE'S CHOICE HOME LOAN, INC., IRVINE, CA 2003 - 2007 DISASTER RECOVERY/BUSINESS CONTINUITY SPECIALIST (2005-2007)

Managed and developed Business Continuity Plans (BCP), helping business units identify Emergency Response Teams (ERT) and coordinated simulated outages for testing.

Documented and provided recommendations for Data Center requirements. (Cooling, Power, HVAC).

Served as primary contact in all DR/BCP related matters.

Coordinated Vendor relationships as they pertained to Disaster Recovery (SunGard, Fidelity, HP, etc.) IT MANAGER – TECHNICAL SUPPORT (2003-2005)

Managed Technical Support department, providing support for 1500+ end users in 28 branches.

Developed primary Helpdesk application for tracking, monitoring, and reporting of all trouble tickets.

Oversaw all hardware software purchases and configuration and deployment.

Designed and implemented solutions by working with Systems Administrators, Project Managers, Business Owners and external hardware/software vendors to assure that infrastructure design met required specifications.

Initiated proper change control management in areas of application integration and support.

Provided key elements to meet requirements for Sarbanes-Oxley audit. AGILE 360, IRVINE, CALIFORNIA 2001 – 2003

SYSTEMS ENGINEER

Authored numerous build procedures and security policies in support of engineering operations, assisting clients with regular audits to ensure regulatory compliance.

Managed full Citrix MetaFrame solution, supervising development teams working in multiple locations.

Developed highly effective Software Manager Application to enable disk-free software upgrades deployed through ATMs and desktop systems worldwide.

Applied new design methodologies in the DR/BCP arena for various clients. EDUCATION

Associate Degree, English, Lehman College, Bronx, NY TRAINING & CERTIFICATION

3D Animation & Mechanical Drawing, Brookdale College, Lincroft, NJ Information Technology Certification Program, CSULB, Long Beach, California ABCP – Associate Business Continuity Professional

MCSE - Microsoft Certified Systems Engineer

CCA – Certified Citrix Administrator

AFFILIATIONS

Member – Disaster Recovery Institute International (DRII) Member – International Consortium for Organizational Resilience (ICOR)

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