Service Manager

Marcus Davila

*** ******* ***. *******, ** *****

Phone: 718-***-****, E-mail address: adinbb@r.postjobfree.com

LinkedIn: www.linkedin.com/in/marcus-davila-45717a200/

EDUCATION & CERTIFICATES

Florida Technical College Deland, FL Currently Attending

Information Technology with emphasis in Cybersecurity

*Preparation for CompTIA Network + CompTIA Security + CompTIA

JANBASK Training May 2020 - August 2020

Certified Quality Assurance Automation

*Course in testing software and web applications. SDLC, Selenium Framework, XPath and Java

Universidad De Puerto Rico, Rio Piedras Campus June 1989 - February 1991

Business Administration

*Courses in Business Administration and Development

SKILLS

A+ Hardware & Software Diagnostics

Network Monitoring Software

Network Security

Apache Netbeans & Eclipse IDE Skills

Knowledge in Logistics

Script Writing

Automation Install

Troubleshooting

Quality Assurance

Knowledge in Commercial Driving

Quality Control testing automation using Selenium

PROFESSIONAL EXPERIENCE

QA Automation Tester, Deltona, Florida February 2020 - Present

TAPSTAT Live (Freelance)

Recommend develop and review QA standards policies and procedures for all functions involved with or related to the quality and testing in accordance with company standards. Evaluated quality of assigned projects and products that will be delivered. Communicate major status of projects, QA personnel and customer concerns to the QA manager in a timely manner. Ensure all QA tools such as bug management automation and test management are fully utilized by the team.

J.B Hunt Transportation Services, Orlando, Florida July 2019 - January 2020

Service Provider

Provided safe and timely delivery of customer merchandise. I would pick up customers' trailer container loads from intermodal rail yards and made sure they were delivered safely to their prospective destinations. Maintained constant communication with customers and my local dispatch to make sure there was customer satisfaction. I would also pick up customers' merchandise that was being shipped via intermodal services. Making sure their loads were delivered safely and on time for the train departure schedule.

United Parcel Service, May 1994 - June 2019

Service Provider

I would pick up customers' trailer container loads 25-year employee at UPS. Retired with 25 years safe driving. I worked as a Service Provider for 20 years. Providing excellent customer service to delivery recipients. Made outstanding relationships with client pick up accounts. Making sure the account stayed on board with our company. Providing on time pick up service daily. Staying communicated with pick up clients in case there were any service issues such as equipment breakdowns.

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