Mohd Chowdhury

Phone # 571-***-**** Email: adin7v@r.postjobfree.com Linkedin: https://www.linkedin.com/in/mohdchowdhury/ SUMMARY OF QUALIFICATIONS

Successful Information Technology Project Manager with over 9 years of experience in implementation of the SAP Customer Experience (C/4HANA), SAP ERP (S/4HANA), Business Process Design, Cloud Integrations, Project & Change Management. Experience in ERP system design, development and testing end-to-end ERP system implementations/integrations working on critical projects. Successfully completed 3 full life cycle implementations in power and utilities and other industry sectors and 2 system upgrade using ASAP methodology. Experienced in various releases and enhancement pack levels of SAP, most recently with SAP S/4 HANA 1809 and SAP Cloud for Customer (C4C) at the first client in the US to go live on this preferred SAP platform for utility clients.

EXPERIENCE

CSX Cloud - Miami, FL June 19 – Present

Information Technology Program Manager

• Delivered Managing Director the first documented enterprise-wide development resource skill matrix which allowed for targeted resource allocation to meet key application development dates.

• Increased revenue 15% by creating mobile solutions for the sales reps enabling them to assess timely information immediately prior to their sales call.

• Technical Sales skills enabling a 30% quicker close on new business than previous 5 years

• Managed a global team responsible for 24x7 support of all Mountain Technology systems; with a focus on continuous improvement reduced helpdesk tickets by 20% leading to increased customer satisfaction.

• Implemented intercompany sales functionality in SAP to make the process of selling product between legal entities more efficient and automated. Project was completed without incurring any external consulting cost. This enabled the business to eliminate at least 50% of current process time because of the changes.

• Detailed the SDLC process for a data migration warehouse project for customer, successfully moving data from Oracle to SAP S/4 HANA 1909

Ernst & Young LLP - Denver CO August 18 – November 2020 Information Technology Project Manager

• Designed over-all ground-up SAP Landscape including S/4 HANA Architecture in AWS- Hardware Sizing, System Set-up, Design and configure, Landscape Design, Maintenance Planning, Outage management and Planning which helped reduced cost over 40% by eliminating the need of an infrastructure.

• Created proofs-of-concept for S/4 HANA with C4C to help illustrate approaches to new technology before inducing the concepts into live Landscape which acted as a tool to forecast the feasibility of the project and helped to get timely and valuable feedback from various stakeholders.

• Worked closely as a team with Data and Functional team to build environments for Mock, Cutover and Go-live which helped teams to load and validate Data more efficiently.

• Build a Dual landscape system for Break Fix and Full Go-live and Rev-trach to track objects to support each work stream which eliminated the need of manual track changes.

• Facilitated Daily Sprint Ceremonies (Backlog Grooming, Sprint Planning, Retrospectives, Daily Scrum) which enabled the team to be in sync on how things are going on the project and build a trust between team members.

• Collaborated with Presales and C-Level executives to design reliable, scalable, robust, and fully integrated demo SAP landscape infrastructure which helped increased SAP’s cloud revenue by over $20 million ACV through successful closure of SAP deals and new projects.

• Managed financial aspects of large deals including planning, budgeting, and forecasting to remain competitive in the market.

NIMBL - Denver, CO October 17 – August 18

SAP Senior Technical Architect

• Generate and implement valuable technical procedures in the areas of performance monitoring, tuning and systems configuration, increasing system stability by 50%

• Improved primary SAP support by 30% during System Integration and SAP production go-live for customer’s HANA landscape, and implemented proof of concept for S/4HANA

• Reduced $200K in consulting expenses by streamlining the configuration and management of Solution Manager 7.2 Architecture

• Streamline release management, Enhancement and Support Pack, and kernel upgrade projects by maximizing system availability, and uptime by over 40%

• Achieved successful Go-live for 5,000+ concurrent users on time and under budget

• Developed cost-effective SAP Archiving, backup, Disaster Recovery and High Availability procedures, reducing the overall IT budget by 25%

• Designed, configured, and implemented a new company code, sales organization, and plant and implemented a warehouse management system to support a business initiative to offer web ordering and drop shipment capabilities to our homecare dealers through a wholly owned subsidiary. This project resulted in direct shipment of patient interfaces to the end patient on behalf of our home care provider customers. The anticipated IRR for this project was projected to be 20%.

ACCENTURE LLP - Austin, TX April 17 – October 17

SAP Senior Technical Architect & Lead

• Reduce IT support costs over 50% by implementing BMC Patrol for Solution Manager and SAP HANA, eliminating the need for outside consulting firms

• Involved in SAP ECC and BW on HANA Migration to Azure using DMO procedure and running it in parallel mode minimized the data transfer time which significantly brought down the downtime window during migration.

• Deliver SAP Technical support to ABAP developers, functional teams, DBA's, IT Help desk support personnel, and offshore support groups, increasing productivity by 25%.

• Formulated SLAs, ensure delivery of contracted services as per SLAs, tracked to ensure SLAs are met.

• Managed teams of US and offshore Basis Administrators increasing profitability by 25%

• Led and streamlined the installation and upgrade of new dimensional SAP products to meet expanding business requirements, reducing Third Party consulting costs by 40% ACCENTURE FEDERAL SERVICES - Alexandria, VA August 10 – April 17 Senior Technical Consultant

• Maximized BI, BW, and ECC performance tuning, conducted user requirement gathering workshops, achieving a 98% user approval rating

• Generate and implement valuable technical procedures in the areas of performance monitoring, tuning and systems configuration, increasing system stability by 50%

• Maintain SAP multi-landscape environments through Client Copies, System Refreshes, and transport management, streamlining daily support by 30%

• Streamlined time for release mgmt., enhancement, support pack, kernel upgrade by 40%

• Effectively managed, supported and directed teams of US and offshore SAP Basis Administrators and Developers for the project, reducing IT budget costs by over 30%

• Implemented Redwood Batch Scheduling for (500+) SAP background jobs in a complex ECC, BW environment, 3 mo. ahead of schedule and $50K under budget efficiency

• Led program to improve SAP end user satisfaction, by training more than 100 support personnel to effectively resolve customer conflicts, achieving a satisfaction rate of 95% ACCENTURE LLP - Reston, VA September 09 –August 10 Technical Consultant

• Implemented System monitoring for Windows/Oracle/Linux $75K under budget

• Shortened time for system patches and kernel upgrades by 25%

• Reduced budgetary expenses 30% by managing the relationship between teams of US and offshore Team

• Responsible for providing direction, feedback, coaching and development to build the ability of junior staffs

• Established and maintained a relationship between IT and the business focused on increasing the business value realized from IT assets, investments, and capabilities CDW - Herndon, VA January 08 – January 09

IT Consultant

• Achieved 100% sales goals by putting in place excellent selling techniques.

• Increased client base by 30% during the year following excellent customer services resulting in recurring business.

• Captured prospect information and created data base contact using unique and personal discovery phone tactics. Won award for outstanding phone call interaction. Exceptional customer service skills.

• Performed as an integral part of the successful sales team that increased sales by 17% in 2008.

• Successfully leveraged Client partnerships which led to gaining new clients and business. CORE SKILLS

• Enterprise Solution Architecture • Client Relationship Management

• Project and Program Management: Waterfall & Agile • Strategic Planning & Technical Consulting

• ERP Systems design, implementations, and integrations TECHNICAL SKILLS

• Operating Systems: Windows Server, Red Hat/Suse Linux

• SAP Applications: S/4HANA, B/4HANA, C/4HANA, CPI, GRC 12, Solman 7.2

• Other Software: Jira, BMC – Remedy/Patrol/Blade Logic, HP Quality Center

• Office tools: MS Office, MS Excel, MS PowerPoint, MS Project, MS Visio EDUCATION & CERTIFICATIONS

Bachelor’s in computer science

Marymount University

• AWS Certified Cloud Practitioner • CompTIA Security+ Certification

• Microsoft Azure Fundamentals • CompTIA Network+ Certification (Network Technician)

• HP ITIL v3 (IT Infrastructure Library) • CompTIA A+ Certification (Professional IT Technician) Citizenship

• US Citizen

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