Service Front Office

Henry Negron

******.*******@*****.*** 305-***-**** 6540 NW 114th Ave, #1401, Miami, FL 33178

Summary High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.

Results-driven Sales Rep excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in Printing and Marketing terminology, products and services to effectively address and respond to public and personnel inquiries. Skills Customer service orientation

Scheduling and calendar

management

Public relations

Detail-oriented

Invoicing and billing

Inventory control

QuickBooks

Coordinating program activities

Product sales

Excel spreadsheets

Customer relations

Deadline-oriented

Product branding

Closing and contract

negotiations

Dedicated team player

Experience Sales & Business Developer - Premium Paper Box (Opa-locka, FL) August 2018 - June 2019

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction Created communication strategies to meet client objectives Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Supported the General Manager in operational improvements and resolution of problems to deliver top-notch customer service Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Customer Service Representative - Colorpress Corp (Miami, FL) June 2007 - August 2018

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development Consulted with customers to determine best methods to resolve service and billing issues

Reviewed account and service histories to identify trends and issues Informed customers about billing procedures, processed payments and provided payment option setup assistance

Addressed customer service inquiries quickly and accurately Answered 10+ inbound calls per day and directed to designated individuals or departments

Addressed 10 website inquiries per day, converting 3 into renewal customers

Assisted approximately 10 customers each day with product or service questions

Assistant Office Manager - Rudy Export Freight Forwarders (Miami, FL) February 2004 - June 2007

Automated office operations to manage client correspondence, record tracking and data communications

Coordinated office activities and operations to secure efficiency and compliance with company policies

Created and maintained spreadsheets and developed

administrative and logistical reports

Set up and maintained physical and electronic filing systems Enforced company policies and procedures to strengthen operational standards across departments

Drafted professional business documents, such as Bill of landing[, quotes and invoices

Maximized and balanced office schedule for optimal productivity and financial returns

Maintained clean and presentable front office for maximum appeal to customers and potential clients

Education and Training Some College (No Degree) in English Salt Lake Community College, Salt Lake City, UT

Associate of Science in Information Technology

1994

IUTPEC, Maracaibo, Venezuela

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