Service Representative Assistant

Looking for job opportunity where i can apply the learnings skills and knowledge by contributing

the organization’s objective and goals through service and responsibility and develop an excellent career where my skills are effectively utilized to the fullest potential and produce continual experience and professional growth.

EXPERIENCES

March, 2019 to September, 2020

Customer Service Representative as a Portuguese specialist support at MAKLOOK CORPORATION (Chatting support answering customers via different chat programs (in Portuguese and Spanish); Answering emails and calls; Doing Translations; Analyze customer issues and provide solutions according to the account procedures and guidelines with theirs Deposit and Withdrawal transactions).

August, 2018 to March, 2019

Portuguese Content Moderation Analyst at Open Access Marketing BPO

(Verification and Analyze of Documents as well as approval or denial; Translations of Documents both Portuguese and Spanish and write reports).

INTERNSHIP

February, 2017 to June, 2017

Customer service and Telecom. Assist. Technician & maintenance at Philippines Long Distance Telephone (PLDT) with total of 700 hrs On the Job Training internship

(Assembling of internet and cables with hotline; Troubleshooting internet signal and fix from the NAPs; Answering calls from the Main Distribution Offices (MDF) only). JACINTO CHISSENDE NGINDA

Address : 15 M Axis Residence Pioneer Street Mandaluyong Phone: +639*********

Email: *************@*******.***

April, 2015 to June, 2015

Technician assistant & maintenance Cavite State University Main Campus in total of 300 hrs On the Job Training internship (Learning the principle of all electronics components, color coding, assemble and disassemble; Principle of troubleshooting of electronics device based on schematic diagram).

LANGUAGE

Portuguese Native in fluent written, Read and Speak

English fluent in written, Read and Speak

Spanish Intermediary

EDUCATION

On-going, 2019

Master of Science in Industrial Engineering and Management at PUP Main Campus. June, 2018

Graduated in Bachelor of Industrial Technology- Major in Electronics at Cavite State University, Main Campus Indang, Cavite.

2009-2012

Secondary Level at IMIL-Industrial Institute of Luanda (Angola) Highschool Graduated. SKILLS & HABILITIES

Knowledge in Computer Troubleshooting and MS office (Word, Excel and PowerPoint)

Full concept in Electronics matters and other installations.

Goal-oriented, good decision making, critical thinking, organizing and planning.

Trustworthy, Good attitude and can work with less supervision.

Adaptable to any working environment to enhance self-competence and confidence on the assigned job.

REFERENCES

Mark Magboo (colleague) Ms. Lestle (Team Leader) Ms. Lana (Office Manager)

+639********* +639********* +639*********

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