Help desk assistant

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Onyegbula Michael

Address: Lagos, LA, *****1

Phone: +234**********

E-mail: ****************@*****.***

LinkedIn: www.linkedin.com/in/onyegbula-micheal-

ab8883a0

Skills

Administrative support

Technical Support

Records management

Website optimization

Web development projects

CSS

HTML

MS Office

SQL

Python

Work History

2019-11 -

2020-11

Data Entry Operator

NYSC, Abeokuta, Ogun

• Managed large data projects, including workflow scheduling, data entry and accuracy verification.

• Reviewed completed work for compliance with regulations.

• Corrected any data entry error to prevent later issues such as duplication or data degradation.

• Entered data into database system according to formatting standards.

• Monitored database updates and verified for correctness.

• Obtained scanned records and uploaded into database.

• Kept optimal quality levels to prevent critical errors and support team performance targets.

2018-05 -

2019-10

Computer Technician Assistant

XYZ COMMUNICATIONS, Umuahia, Abia

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• Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Backed up company data on regular basis, successfully recovering critical information after malware attacks.

• Linked computers to network and peripheral equipment, including printers and scanners.

2016-02 -

2018-08

PC Repair Technician

KC GAMING NETWORKS, Umuahia, Abia

• Linked computers to network and peripheral equipment, including printers and scanners.

• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

• Used diagnostic tools to identify hardware failures and replace non-functional components.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Patched software and installed new versions to eliminate security problems and protect data.

• Configured hardware, devices and software to set up work stations for employees.

• Removed malware, ransomware and other threats from laptops and desktop systems.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

• Setup, installed and configured computers in various business locations to support operations and reporting.

• Helped streamline repair processes and update procedures for support action consistency.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.

2013-06 -

2014-02

Help Desk Assistant

MRS OIL AND GAS., Lagos, Lagos

• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.

• Patched software and installed new versions to eliminate security problems and protect data.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.

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• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Delivered technical sales presentations to prospects and presented benefits and value of products.

• Configured hardware, devices and software to set up work stations for employees.

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Removed malware, ransomware and other threats from laptops and desktop systems.

• Developed and tested new product offerings prior to release to assist development team in bug identification.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Education

2003-01 -

2009-12

High School Diploma

BAPTIST BOWEN COLLEGE - ITIRE, LAGOS.

2010-11 -

2015-02

Bachelor of Science: Computer Science

MICHAEL OKPARA UNIVERSITY OF AGRICULTURE - UMUDIKE, ABIA STATE, NIGERIA. 2019-12 -

2020-05

FRONTEND FONDAMENTALS CERTIFICATE

PIRPLE.COM – Internet. https://www.credential.net/9c760520-60d0-42ca-aa7d- 007f4d1c1786

2020-06 -

2020-10

FULL-STACK WEB DEVELOPMENT CERTIFICATE.

PIRPLE.COM – Internet. https://www.pirple.com/certificates/1pfcypqlor 2020-06- PYTHON IS EASY CERTIFICATE.

2020-11 PIRPLE.COM – Internet. https://www.pirple.com/certificates/pzttqphenw Certification

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