Sales Service
Resume:
Profile
Dedicated sales professional with apt ability to adapt to changing goals and
services.
Experience
Learning Lead, Apple Store Whitehall, PA — Oct 2020 to Current
• Facilitate all relevant trainings for products and services for all staff members.
• Validate the information covered in training to ensure that knowledge is translated into skill and behavior.
• Arrange for the timely completion of trainings as well as creation of training materials.
Technical Specialist, Apple Store Whitehall, PA — Jan 2019 to Oct 2020
• Meet all sales and service goals while maintaining an excellent customer experience.
• Guide and advise customers to a complete solution based on Apple expertise.
• Inform and provide all relevant services apple has to offer to each customer on an individual level.
Product Zone Specialist, Apple Store South Portland, ME — Jan 2018 to Jan 2019
• Meet all sales and service goals while maintaining an excellent customer experience.
• Guide and advise customers to a complete solution based on Apple expertise.
• Repair relationships using Apple steps of service and excellent empathy skills. Sales Supervisor, Lenscrafters South Portland, ME — Nov 2018 to April 2019
• Meet all sales and service goals while maintaining excellent product knowledge.
• Guide and advise customers to the best lens and frame options based on prescription and daily routine.
• Coach and observe employees in order to improve customer experience as well as efficiency in achieving and exceeding metrics.
*******@*****.***
FRANK CAPOZZI
Education
Southern New Hampshire University Manchester, NH — Bachelors in English Northampton Community College Bethlehem, PA — Associates in Business Skills
Advanced knowledge in sales and relationship building based motivating. Anthony Kreitz - 484-***-****
Paul Mondschein - 610-***-****
Paul Ortiz - 610-***-****
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