Service Representative Customer Care

Roshelle Aina Navarette

Customer Service Associate

Enthusiastic Service Associate with 4 years of experience in helping clients. *********************@*****.*** 099********

BLK J-3 Lot 4 San Francisco II, Dasmariñas City,

Philippines

26 June, 1996

WORK EXPERIENCES

Reservations Agent

The Bellevue Manila

10/2019 - 11/2020, Alabang, Muntinlupa City

The Bellevue Manila is a five star hotel managed by the Bellevue Hotels

& Resorts. One of the top hotels in Muntinlupa.

Handling emails and inbound calls

Reserving appropriate rooms for the guests

Guest Service Center Agent

The Bellevue Manila

06/2017 - 10/2019, Alabang, Muntinlupa City

The Bellevue Manila is a five star hotel managed by the Bellevue Hotels

& Resorts. One of the top hotels in Muntinlupa.

Answering in-house and outside calls

Handling guest complaints and requests

Communicating with other departments

Employee of the Month awardee

Customer Service Representative

Convergys Philippines Inc. (Concentrix)

08/2016 - 02/2017, Alabang, Muntinlupa City

Convergys Corporation is a global leader in providing customer care, human resources, and billing services.

Resolving customer concerns

Sales pitching after helping the customers

EDUCATION

Bachelor of Science in International

Hospitality Management with

Specialization in Cruise Line Operations in

Hotel Services

Lyceum of the Philippines University

06/2012 - 04/2016, General Trias, Cavite

SKILLS

Micros Opera Knowledge Active listening

Problem Solving Communication

Customer Service Multitasking

TRAININGS ATTENDEND

Rooms Division Practicum Trainee (10/2015 - 12/2015) Acacia Hotel Manila

Food and Beverage Service (04/2015 - 05/2015)

Development Academy of the Philippines

ACHIEVEMENTS

Employee of the Month Awardee (04/2019)

Getting the award out of more than 50 employees in our department after being nominated multiple times.

Dean's Lister (2014 - 2015)

Resident Partial Scholar with certain grade requirement to be a candidate

LANGUAGES

English

Full Professional Proficiency

Filipino

Native or Bilingual Proficiency

INTERESTS

Travel Art Books Music Movies

Photography

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Contact this candidate