Dibyendu Das

C-*** D, Chaya Apartment

Ambuja, City Centre, Durgapur-16 Mob: 891*******

Email: adimpl@r.postjobfree.com

Objectives: Customer service management where my experience can be utilized to improve customer satisfaction. Create integrated strategies to develop and expand existing customer sales, brand/product evolution

Strengths: • Strong determination to succeed, highly organised - can prioritise work schedules, manage time effectively and meet deadlines, Resourceful, proactive and have initiative, Effective communicator - can liaise with clients and communicate ideas with a wide range of people. Technical Skills:

Language: C, Visual Basic, JAVA, PHP

Operating System: Microsoft Windows XP, UNIX.

Software: Word and Power Point, Adobe Photoshop.

Academic Profile.

Projects:

Project Title: Home Office Security System (Safeguard) Project code:- E12 Project

Description: Security is a matter of great concern to all of us in this world. Normally there are four types of security threat to our property. 1) Thief, intruders. 2) Fire, so we use fire sensor. 3) Water spillage /over flow, so we use water sensor. 4) Gas leak, we use gas sensor, whenever there is security breach from one of above or any combination of above. CIRCUIT EXPLANATION: This project is based on 8051 microcontroller.(IC2),IC3 is 74245 and is used as buffer. IC4 P89021 is a onetime programmable (otp) chip where messages are stored. This is 21 second speech ic where total of 12 messages can be recorded on eight different locations, but total duration should not be more than 21 seconds. Recorded messages can be played back by setting the trigger pin 10 & 11 to high, making these pin low will stop the message, Setting these pin high will repeatedly replay the same message.

Degree and Examination Board and University Institute Year of passing and % of marks.

Madhyomic West Bengal Board of

Secondary Education

Kashiram Das Boys. 1985 and 62%

Higher Secondary West Bengal Council of

Higher Secondary

Education.

Bidhan Chandra

Institute.

1987 and 42%

Diploma in Electronics and

Telecommunications

George telegraph training

Institute

G.T.T.I 1992 and 75%.

Compaq Certification for

Server Sales.

Compaq Asia Pvt

Ltd.

1996.

Professional profile:

Name of the Company

and Job Responsibility

Period Job Description

Compaq Asia Pvt.Ltd.

as a Service Manager.

Jan 1993 to july 2003. Manages total of 7 employees in the service Department. Carries out

supervisory responsibilities in

accordance with the organization's

policies and applicable laws.

Responsibilities include interviewing,

hiring, and training employees; planning,

assigning, and directing work; appraising

performance; rewarding and disciplining

employees; addressing complaints and

resolving problems.

Solution Micro as a

Sales and Service

Manager.

August 2003 to March

2011.

Responsible for the development and

performance of all sales activities in

assigned market. Staffs and directs a

sales team and provides leadership

towards the achievement of maximum

profitability and growth in line with

company vision and values. Establishes

plans and strategies to expand the

customer base in the marketing area and

contributes to the development of

training and educational programs for

clients and Account Executives.

Axes Multi Developers

Limited as a Regional

Business Manager

April 2011 to Dec

2015.

Responsibility for all aspects of

a branch office’s operations.

Particular concern in the

settling of client complaints

that have escalated beyond the

financial advisor, and in

adjudicating disputes between

financial advisors.

Increase branch wise business

Training of associates and

employees

Implementation of policies

provided by H.O

VT Support Pvt Ltd as

a off call supervisor.

VT Support is a

international BPO.

From Jan 2016 till

date.

Customer service

Call logging in specific software

Interaction with overseas

clients

Answering phone calls, writing replies to

emails and excelling in customer service.

Providing technical solutions to

different problems of clients by taking

help of different tools.

.

Current Salary: 22,337/ - per months. Plus other benefits. CAREER GOAL: Seeking assignments in Business Development preferably in the/IT / Investment/ Finance sector.

Personal Details:

1. Nationality: Indian.

2. Date of Birth: 3 rd day of January, 1969.

3. Marital Status: Single.

4. Language Known: English, Hindi, Bengali.

Declaration

I hereby declared that all the facts given here are true to my knowledge. Date: Dibyendu Das.

Place: Durgapur

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