Manager Program

SUMMARY

Able to work in onsite, remote, and distributed environments.

At ease working with changing requirements, scope, and schedules.

Proficiency guiding chaotic environments into structured and reliable processes.

Comfortable working with cross-team schedules, resources and politics.

Communicate clearly with both technical and non-technical individuals.

CONTRACT May 2003 to current

Program Manager (Northwest Contract Services at Microsoft, Jan. 2020 to Nov. 2020)

Manage software being developed to test the HoloLens product on manufacturing stations. Resolve issues blocking development. Track and deliver program status. Organize software delivery process and drops (deliverables) from other teams. Manage and organize Azure DevOps work items, queries, and scrum hierarchy.

Release Manager (Harvey Nash at Microsoft, May. 2018 to Jun. 2019)

Master Windows Enterprise and Security (ENS) team release processes and rhythm of business to drive release management from feature complete through final config, fork, tell, and ask mode to RS5 final build. Lead multiple ship rooms, end-of-iteration reviews, present status at weekly dev director meetings, and manage RS4 servicing. Lead RQV and CLIP reviews, create and maintain ADO queries and team dashboards. Document, improve, and champion processes and procedures. Develop additional tools to automate processes.

Program Manager (Kforce at Microsoft, Jan. 2018 to Mar. 2018)

Led the HR engineering team in the adoption of VSO and their move to a true Agile delivery model. Managed the backlog, created user stories for technical debt, and worked with related teams to build a single service backlog.

Release Manager (H10 Capital at Microsoft, Nov. 2016 to Jun. 2017)

Managed Microsoft Surface deliverables supporting the end to end manufacturing process. Created, maintained and controlled the project schedule and dashboard, led meetings, identified risks to the project, and simplified communications. Identified and implemented continuous improvement practices using C#, SQL, PowerBI, TFS, and AD utilities in a VSO environment.

Release Manager (TEKsystems at Microsoft, Jul. 2012 to Dec. 2015)

Release Manager for Bing Core Relevance team.

Manage the external release process, including running and evaluating release tests to confirm quality. Test and sign off on companion team’s releases. Help move the relevance team from quarterly to monthly cadence, heading toward continuous release process. Help move a companion team from monthly to weekly cadence by automating tests and developing key success thresholds for programmed signoff. Help optimize deployments by streamlining automated processing.

Examined development processes to find inefficiencies and identify opportunities for improvement. Prototyped systems in O365 SharePoint (including SharePoint Project), C#, and web services to automate tasks, standardize processes, and maximize resources. Self-starter, performed duties with little oversight, taking on tasks as they appeared. Discovered problems in production deployments by writing apps to scan system logs in all data centers for unexpected errors. Manage internal experimentation processes. Drove requirements into other teams to enhance logging output to support real-time alerts and reduce manual processing. Drove team requirements into supporting tools (Control Tower, Galaxy, etc.).

Release Manager (TEKsystems at Microsoft, Feb. 2012 to Jul. 2012)

Managed the Release Control Board for the Office E-Commerce Solutions Group. Ensured visibility of release-blocking issues to senior management. Managed escalations and issues, addressing concerns and removing obstacles. Maintained up-to-date and accurate status and schedule, resolving scheduling conflicts, identifying customer expectations, and coordinating project prioritization maintaining on-time delivery and quality. Worked closely with 3rd party company building the Office e-commerce site.

Release Manager (Collabera at Microsoft, Aug. 2010 to Aug. 2011)

Maintained and coordinated production and release schedules for the Office 365 User Assistance team. Designed and built KPI dashboards. Developed apps automating manual processes, including deployment. Drove daily scrum, ensuring releases completed on-scope, on-time and on-budget.

Program Manager (Excell Data at Microsoft, Sept. 2008 to Jan. 2010)

Optimized the Windows Protocol team into higher productivity and quality while eliminating overtime. Established clear business and development processes, procedures, and communications. Managed daily releases of documents to U.S. Department of Justice. Managed triage and cross-team coordination. Designed and developed automated testing using C#, SQL, and scripting.

Release Manager (Excell Data at Microsoft, Feb. 2008 to Sept. 2008)

Integrated the Windows Starter Edition incubation team into the Windows family as a full SKU component. Analyzed release preparedness, cross group dependencies and requirements, and existing release processes. Developed release procedures and implemented them cross-team. Drove daily triage and scrum meetings for multiple, concurrent projects to meet milestone dates. Managed the release to manufacturing, keeping management apprised of status and risks.

Project Manager (Solutions IQ at Key Bank, Nov. 2006 to Nov. 2007)

Organized and managed the installation, testing, and implementation of a major payroll software upgrade, including the conversion of clients to the new version. Provided coordination between the business, several internal groups, and a 3rd party vendor performing the conversion work. Developed tools, processes, and procedures automating workflow.

Release Manager (Solutions IQ at Microsoft, May 2005 to Jun. 2006)

Regional Deployment Program Manager for Canada, the United States, and Latin America. Identify regional business owners, determine deployment schedule, manage user testing, and triage problem reports for each software release, working closely with counterparts in Europe and Asia to coordinate end-user testing and sign-off on new software releases.

Program Manager (Ciber, Inc at Microsoft, Oct. 2004 to Apr. 2005)

Drove the testing and remediation of in-house IT apps enabling them to run in a Windows XP managed-desktop environment. Specified test requirements (scenarios, design, test environment), coordinated design architects, operations groups, and hardware teams preparing for internal and external deployment. Analyzed product design changes, provided scheduling input, updated specifications and workflow processes, and validated changes in the test environment.

Program Manager (Siemens Business Services at Microsoft, May 2003 to Jun. 2004)

Managed and enhanced a rapid response team handling emergency fixes and small development projects for Microsoft IT Enterprise Applications. Managed customer change requests, triage, resource scheduling, and cross-group coordination. Wrote technical specifications. Conferred with key groups defining processes and securing participation. Developed a website providing real-time status to customers and the internal team. Designed tools automating notifications and schedule updates.

MICROSOFT 1992 to Jan. 2003

Quick Fix Engineering Manager/Security Manager, Data Access Team (2001 – 2003)

Manage customer fix requests from internal and external customers as the primary interface between development and product support. Coordinate and direct multiple teams to ensure schedules are met and fixes are correct, in scope, and within requirements. Sign off on the final packages for public release.

Redesign the quick fix process, producing increased management and customer visibility, increased number of fixes handled per month, increased quality of fixes, and decreased turn-around time. One of the first teams at Microsoft to implement the new Standards for Sustained Engineering initiated by Steve Ballmer. Received Best Practice Award for outstanding contributions.

Manage all reported security issues and coordinate the interaction between Microsoft Security Response Center, product development group, and the threat investigation team. Provide guidance and leadership to development teams for QFE and security issues. Ensure all possible vulnerabilities were identified and addressed.

Synchronize product release between Windows Update, product support, MSRC, Internet Explorer, and related test teams.

Release Manager, Data Access Team (2000 – 2001)

Mange the release of WebData products directly to the web and with other products. Establish cross-group procedures that streamline and clarify the release process. Ensure adherence to quality standards and release procedures. Design and develop an internal release-tracking system. Created a master product schedule subsequently adopted by several product teams.

Coordinate testing, signoff and release with Office, Windows, and Visual Studio teams.

Software Development Engineer in Test, Data Access Team (1998 – 2000)

Designed, built, and implemented a system completely automating product testing. The system automatically installed daily operating system builds, installed products, ran tests, logged or reopened bugs, and generated test status reports for eight languages overnight with no manual intervention. Increased number of test suites performed from eight per day to approximately 200 per day with no increase in labor hours.

Program Manager, Data Access Team (1995 – 1998)

Designed and led development of the MDAC Component Checker product. Managed rapidly changing scope and objectives.

Responsible for all End User License Agreements. Work with the legal department to establish standards for redistribution and special licensing requests.

Produced the Access (Jet) 4.0 ODBC Driver. Authored technical specification and led the process from design to release. Coordinated with SQL Server, Office, Visual Studio, and OLAP teams to determine scope, requirements, schedule, and testing levels and responsibilities. Implemented changes leading to a shorter development cycle and a higher quality product.

Managed the MDAC 2.0 SDK release. Developed specifications, coordinated requirements from multiple teams to design a solution that met both product needs and ship cycles. Received special recognition from Vice President Paul Flessner for leadership and expertise in resolving inter-product issues.

Managed the ODBC 3.5 and 3.51 releases. Led the ODBC team in implementing Unicode, File DSN and tracing features. Created requirements and schedule with Office, SQL Server, Internet Information Server, and Internet Explorer teams to ensure a high quality on-time release.

Manage the Access (Jet) 3.x ODBC Driver. Worked with Visual Studio, Jet, and Office teams to resolve design issues and bugs, establish testing standards, release criteria, and schedules.

Managed the OLE DB Provider for ODBC Data Sources (MSDASQL). Established the development process and redefined the scope to balance resources Coordinate with internal partners to evaluate scope, requirements and schedule.

Managed the OLE DB 1.1 SDK, writing technical specifications, quality criteria, and release procedures. Identified and resolved design and schedule issues. Coordinated with MSDN and Visual Studio to incorporate the SDK into those products.

Drove the ODBC 3.0 SDK project to release. Defined ship schedule and release criteria. Ensure that the product stayed within scope and on schedule. Led daily technical reviews of product status, providing technical guidance and leadership to the team.

Managed the day-to-day technical relationship with 3rd-party business partners.

Product Support Engineer, SQL Server (1992 – 1995)

Provide technical support for SQL Server including critical server down situations. Responsible for providing 24x7 support on a rotating basis. Specialized in DB-Library, Replication and tape backup. Managed three-way support issues with customers and other major vendors such as IBM, Sybase, and Oracle.

MARTIN MARIETTA 1987 to 1992

Software Engineer, Strategic Defense Initiative

Led team of 17 people, including five contractors, to design, develop, and implement a distributed systems management application. Worked with the Air Force to modify the DoD-STD-2167a methodology to allow concurrent prototyping during design, resulting in the product being ready to release shortly after approval of the detailed design. Received special recognition from Air Force for cost savings.

Software Engineer, Electronic Security Command

Successfully design, develop, and implement modifications to the Air Force Serial Number Control System which tracks military cryptography systems across the world. Proposed changes to the AUTODIN message formats which were accepted by officials in Washington D.C.

Worldwide implementation of the modified system resulted in a record 90% reconciliation of inventory the first year, and 98% reconciliation the second year, an improvement of nearly 80% over previous reconciliations.

FLEXWARE SYSTEMS 1984 to 1987

Software Developer

Design, develop and enhance accounting systems based on the RealWorld Accounting package.

EDUCATION

BBA, University of Texas at San Antonio, San Antonio, Texas, 1986

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