Manager Marketing

John Rossi

Experienced Manager

Reno, NV

Dedicated General Manager with more than 20 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible. Skills

*Excellent Manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction.

*Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources.

*Excels in sales and marketing, including showing, promoting, and selling.

*Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions.

*Strong communication skills that allow me to easily determine guest and employee concerns. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Rossi Consulting

Management & Marketing - Reno, NV

September 2018 to Present

Training Prospective Managers and preparing them for full time placement! Working under confidential contract for local property owners.

Owner

Top Graphics

2013 to 2018

Provided Website Design & Custom Software Design. Creating Custom Graphics to meet customers insight ideas. Hosting Websites with Shopping Carts and Merchant Accounts. General Manager

Value Inn & Cloud 9 Weddings - South Lake Tahoe, CA July 2002 to 2013

Provided Guests with a memorable experience. Manage daily operations of the Inn and Wedding Chapels, and Stores. Providing training to all staff involving Safety and Customer Service. Hire and terminate when needed. Supervise Human Resource staff. Hotel Manager

Best Western Timber Cove Lodge

February 1998 to June 2002

Managed a staff of 120 in the proper and successful operations of a Beach Front Resort. Hire/Fire Providing training on a daily basis concerning Best Western Policy and requirements set forth by the Health and Safety Department. Insuring Customers have a wonderful stay and that any issues are taken care of.

Assistant Manager

Best Western Lake Tahoe Inn

October 1991 to February 1998

Assist the Hotel Manager in any assigned duties. Provide Front Desk Clerks with training on proper check in/out procedure. Assist Guests with issues and providing reasonable solutions to insure Customers satisfaction. Set Schedules and assist in the Hiring/Termination process. Check in return customers to provide them with a custom quality service. Completing shift Closeout and Processing Merchant Batches.

Education

Associate in Marketing

Lake Tahoe Community College - South Lake Tahoe, CA January 1991 to 1994

High School Diploma in General Studies

Mountain High School - Ely, NV

January 1987 to June 1991

Skills

• Peoplesoft

• Hotel Management

• Web Design

• Strategic Planning

• Human Resources

• Recruiting

• Presentation Skills

• Marketing

• Forecasting

• Office Management

Awards

Golden Web Award

July 2002

Took part in a Pepsi Co. Web Design Contest and Won! Awarded The Golden Web Award and given Pepsi Products!

Certifications and Licenses

Best Western Management certificate

September 1993 to Present

Assessments

Work Style: Reliability — Highly Proficient

September 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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