Dana Hill

Grayslake, IL, *****, US

+1-504-***-****

adimjt@r.postjobfree.com

Work Experience

January 2020 - March 2020

Pure Perio, Patient Care Coordinator

Customer engagement

Check in and check out

Accept payment

Discuss treatment plans

Input insurance and run eligibility

Answer phones

Call patients to schedule missed treatments

March 2010 - December 2019

Dermatology Partners Of the North Shore, Scheduling coordinator

Schedule patients for Mohs Surgery

Complete Health history

Answer phones

Input insurance and run eligibility

Assistant nursing staff in cleaning rooms

December 1999 - March 2020

Starbucks Corporation, Barista

Making coffee, teas, and smoothies

Teach the value and importance of worldclass customer service Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards

Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance

Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Maintain a clean and organized workspace so that partners can locate resources and product

Deploy partners and delegates tasks so that partners can create and maintain the Starbucks Experience for customers Making sure that coffee blends are stored in a safe manner Ensure cleanliness and sanitization of all work areas Gathering and submitting budget information

Made sure everything was done right and every customer was treated

Inform customers of new seasonal offerings and how relate to the palate Barista Trainer

Set up or restock product displays.br

Inform the manager on duty of any operational inconsistencies Make sure that coffee blends are stored in a safe manner Performed for machines to ensure efficient performance and cleanliness

Do Lobby Slides every 15 minutes

Prepare or serve menu items, such as sandwiches or salads Weigh, grind and pack coffee per customers' orders according to Company guidelines

Accepting ownership for accomplishing new and different requests

Education

1999

New Trier Township H S Winnetka, High School in General Studies

2002

Oakton Community College, Vocational in

Automobile/Automotive Mechanics Technology/Technician