Darrius Bennett

IT Technician

601-***-**** adimjm@r.postjobfree.com 6300 Old Canton Rd. Tracewood Apt. 8-210 Summary

I am an IT Technician who is Analytically minded who will go above and beyond to get the job done. I am always willing to learn, and push hard in my career and in any organization that I may work for. Skills

• Microsoft Active Directory

• Mobile Device Configuration

• TCP/IP

• Software Configuration

• Hardware Configuration and Troubleshooting

• Network Configuration and Troubleshooting

• Printer and Scanner Configuration

• Windows 10

• Microsoft Office Suite Configuration

• Memory Upgrades

• Power Supply Replacement

• Remote Desktop Configuration

• Cisco Anyconnect VPN configuration

• RSA Pin Reset

• Email Configuration and Troubleshooting

Experience

Computer Operator Specialist

Trustmark Bank

08/04/2020 – Present

• ATM Troubleshooting

• Reset Windows Domain Passwords

• Monitor Nodes in Orion

• Operate Print Room

• Run Scheduled jobs in Control-M

• Troubleshoot Virtual Servers

• Reset Mainframe Passwords

• Monitor Jobs In Mainframe

Helpdesk Analyst

Hudson Bay Company

08/13/2018 – 05/30/2020

• POS Configuration and Troubleshooting

• Pin Pad Configuration and Troubleshooting

• Software Installation

• Remote Desktop Configuration

• Server Troubleshooting

• Password Reset in Active Directory

• Thin Client Troubleshooting

• Email Configuration

• Troubleshoot VM Ware Login issues

• Reset VPN Passcodes

• Printer and Scanner Configuration

• Mobile Device Configuration and Troubleshooting

• Escalate Issues to Teir 2 and Teir 3 Helpdesk

Helpdesk Technician

St. Dominic's Hospital (Teksystems)

06/05/2017 – 08/31/2017

• Software Installation and Troubleshooting

• Configure Remote Users To Login to Citrix

• Printer And Scanner Configuration and Troubleshooting

• Replacing PC Peripherals

• Adding New PC's To The Domain

• Resetting Passwords in Active Directory

• Replacing Damaged Ethernet Cables

• Thin Client Configuration

• Mobile Device Configuration

• Email Configuration and Troubleshooting

Service Desk Analyst

Leidos

09/06/2016 – 04/07/2017

• Software Installation

• Remote Desktop Configuration

• Server Troubleshooting

• Password Reset in Active Directory

• Thin Client Troubleshooting

• Email Configuration

• Reset VPN Passcodes

• Printer and Scanner Configuration

• Escalate Issues to Teir 2 and Teir 3 Helpdesk

Support Technician

The Solutions Team INC.

03/09/2015 – 08/31/2016

• Network Troubleshooting

• Adding PC's To Domain

• Replacing Defective Hardware in PCs

• Mobile Device Configuration and Troubleshooting

• Antivirus Installation

• Installing New Switches On Customer Site

• Creating New Ogranizational Units in Active Directory

• Printer and Scanner Configuration and Troubleshooting

• Email Configuration and Troubleshooting

• Software Installation and Troubleshooting

Education

Virgina College

5845 Ridgewood Rd.

Jackson, MS. 39211

06/02/2014 – 02/11/2016

Network Engineering Associates Degree

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