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Independence, MO *4056 Matthew K. Ball adimgo@r.postjobfree.com

Employment

Service Supervisor GNB Industrial Power August 2015 – Present

Manage the day to day operations of four service branch’s covering Texas, Kansas, Nebraska, West Iowa, and West Missouri. In total there are ten techs and two coordinators in these locations

Exceeded yearly revenue goals last 5 years

Quote and sell used batteries and chargers, PM’s, parts, and service to end users

Maintained a rental fleet of 200 plus batteries and chargers. Made sure all rentals were tested upon return and that they were maintained during storage. Keep track of all rentals at customer’s locations. Keep up with customer’s PO’s and contact customer if a new PO is needed or needs to be updated

Take calls from customers from all branches to schedule service or provide technical support

Hired new service technicians and trained all new hires

All service work is entered into Salesforce and tracked. Our average open to close work orders were closed in 62% fewer days than our goal for the year FY20.

Reduced technicians expense report’s by 30% by buying in bulk and reducing hotel expenses

Maintained an inventory of approximately 4,000 parts. I required all my branches to do a full inventory every month. This resulted in a 0% variance at yearend inventory

Ride along with our sales team monthly to visit customers. This resulted in increased service calls and revenue. It also built customer relationships

Serve as a back up to Service Technicians and Service Coordinator when we are shorthanded

Maintained a fleet of 12 service vehicles. Scheduled routine maintenance and other repairs to keep them up and running

Field Service Technician GNB Industrial Power July 2007 – August 2015

High ability to diagnose, test, and repair motive power batteries and chargers

Install motive power batteries and chargers

Work closely with customers to ensure timely repair of product

Work daily without management present at the branch

Ability to deal with difficult situations and maintain a positive attitude toward customers

Generate additional revenue by selling parts and service to end users

Educate the customers regarding proper maintenance and use of their product

Operated a service vehicle, keep it in good working order, stocked correctly, and maintained to manufacturer’s specifications

Operated a company vehicle with no accidents or traffic violations

Trained new employees

Shipping and Receiving GNB Industrial Power August 2004 – July 2007

Operated a forklift to ship and receive motive power batteries, and chargers

Made necessary changes to the product per the sales order

Used computer programs such as Microsoft Access, Microsoft Excel, and JDE to make bill of ladings and export paperwork

Shipping and Receiving Adecco June 2003 – August 2004

Worked for PPG the whole year I worked for the staffing agency

Operated a forklift to ship and receive automotive paint

Used JDE to make bill of ladings

Parking Attendant Kansas City Royals April 2003 – August 2004

Directed traffic to proper parking spaces

Education

Raytown, MO Raytown High School 1999 - 2003

Graduated with high school diploma

Extracurricular activities I participated in include marching band and the golf team

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