Steven Jones

adimff@r.postjobfree.com 916-***-**** 2336 Portola Way 95818

PROFESSIONAL SUMMARY

AmbiBous, energeBc, responsible team player with experience in research, social media, telecommunicaBon and job training; with a keen interest in how history, poliBcs, law and theology influence cultures across the globe. EXPERIENCE

Raley’s E-commerce Fulfilment Center Sacramento, CA Team Member October 2020 - Present

• Process online orders for internal E-cart service as well as external buyers

• Implements product knowledge for subsBtuBons when necessary VSP Vision Care Sacramento, CA

Customer Support RepresentaBve November 2019 – September 2020

• Managed high call volume - duBes included: retrieving customer data, presenBng product informaBon, confirming orders for labs and offices, and processing/documenBng complaints

• Displayed proficient data collecBng and criBcal thinking skills by quickly retrieving informaBon from the company database to be analyzed and presented to caller

• Provided interpersonal and acBve listening skills when communicaBng benefits and relevant informaBon to clients ALLENSTRATEGIC Sacramento, CA

Public RelaBons Intern August 2018 - October 2019

• Condensed informaBon for fact sheets and briefing documents

• Scheduled social media posts using social media management tool, Hootsuite

• Created graphic social media posts using graphic design tools

• Developed Media Advisories and set up promoBonal events for clients

• Helped edit proposals, blog posts, and website texts using content management system including WordPress SPAGHETTI FACTORY Sacramento, CA

Waiter / Team Trainer September 2013 - February 2020

• Developed best pracBce procedures and materials for new locaBon opening

• Trained new employees in hospitality, processing sales and use of the restaurant computer system SPECIAL PROJECTS AND ACHIEVEMENTS

SONOMA COUNTY HISTORY AND GENEALOGY ARCHIVE Santa Rosa, CA Archivist Intern February 2016 – June 2016

• Logged arBcles of incorporaBon from businesses in the early 1900s in the Bay Area to the computer data base

• Catalogued old documents into database and stored them in archive safe containers DEAN’S LIST SONOMA STATE SOCIAL SCIENCE HISTORY Fall 2017 - Fall 2018

• Proficient with Bme management and meeBng mulBple simultaneous deadlines

• Developed criBcal reasoning, intellectual independence, and analyBc skills that are needed for detailed research EDUCATION

CALIFORNIA STATE UNIVERSITY- SONOMA Rohnert Park, CA Bachelor of Arts in History December 2017

SACRAMENTO CITY COLLEGE Sacramento, CA

Associate Arts in History and in PoliBcal Science December 2015

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