Lauren Heiman

**** *. **** **** ******, Queen Creek, AZ · 480-***-****

adimdv@r.postjobfree.com · LinkedIn: lauren-heiman-23715185 Experience

March 2020 – Current

Reservations Supervisor, Norwegian Cruise Line

Manage a team of twenty employees to create excellent service for the guests and Travel Agents calling about their cruises. Helped train the employees on how to sell cruises and create superior customer service. April 2019 – March 2020

Personal Vacation Planner, Norwegian Cruise Line

Receive calls from prospective guests, assist them in booking a cruise using problem solving skills, offer suggestions, and create a superior customer service experience.

December 2018 – April 2019

Food and beverage Assistant Manager, Desert Highlands Association Managed a team of fifteen employees to create excellent service for the members. Made sure we got food out on time, servers were engaged with members and the members were pleased with the service and quality of the meal. Overlooked events in the restaurant, as well as holiday parties.

May 2017– December 2018

Manager in Training, BlueStar Encanterra Country Club Experienced and learned details about each department, such as, Lifestyle/ Activities, Accounting, Spa & Fitness, Membership, and Food & Beverage which enhanced my performance and quality of work. April 2014 – October 2015

Events Office Assistant/ Banquet Server, Gordon Lodge Interned with the event planner at the award-winning wedding location. Worked as a banquet server, as well as team leader to become well acquainted with all aspects of planning events. Education

Hotel restaurant & Tourism Management, University of Wisconsin stout (2013-2017) Concentration: Convention/ Meeting Planning

Minor: Business Administration

Graduated with a 3.5 GPA

Hospitality, University of the Balearic Islands (January 2017) Studied abroad in Palma de Mallorca, Spain for a Food and Wine Pairing Class. Key skills

Award/ Accomplishments

Philip H. McGuirk Hotel, Restaurant and Tourism Management Scholarship 2016-2017; Four-Star Recognition Chancellor’s Award, three semesters.; Chancellor’s Award, three semesters, University of Wisconsin Stout is ranked top 15 Best Public Schools in the Midwest 2016 and ranked # 5 in Hospitality colleges in the US 2015.

• Organization

• Effective Communicator

• Self Management

• Proficient in Microsoft Word, Outlook &

PowerPoint

• Effective Team Manager

• Quality Customer Service

• Adaptive Team Player

• Dependable

• Exceptional Time Management

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