Assistant Manager

ROHEED DHARANI

Algonquin, IL 815-***-**** ******.*******@*****.*** www.linkedin.com/in/RDharani ORDER FULFILLMENT ASSISTANT MANAGER

Performance-driven, service focused Order Fulfillment Assistant Manager with 1 year of experience managing a team 15-20 employees, leading teams daily with constant change and new ideas, helping the team anyway possible to succeed with their goals, implementing new ideas to improve results to become one of the top in our region. As well as understanding the customer needs and being focused on how the customer always comes first. Going out of my way to make sure our customer wants to always come back with us and never think about being with someone else. Passion for growing with a company, learning new things and taking on new tasks. Loves being a team leader and the go to person when needed.

CORE COMPETENCIES

• Team Management • Communication skills • Supply Chain Logistics

• Strategic Planning • Problem Solving Skills • Reliability

• Customer Experience Management • Flexibility and Adaptability • Quality Assurance PROFESSIONAL EXPERIENCE

Nordstrom – Schaumburg, IL 2018 – Present

Order Fulfillment Assistant (2019 – Present)

Helped lead in logistics as the Order Fulfillment Assistant Manager for Nordstrom at Woodfield. Would also help in the A.M. to make sure trucks were being processed correctly to our standard, being brought to the proper department, as well as making sure the departments receiving merchandise were counting their manifest to ensure they received proper counts relating to inventory, incase we needed to adjust inventory. Helped with inventory prep as well as helping lead store inventory multiple times. Dealt with customer issues in relations to their order, as well as other store issues with my background in Customer Service. Key Accomplishments:

• Promoted from Customer Service Lead to Order Fulfillment assistant within 1 year at Woodfield Location.

• Helped improve our rejection rate from 13% to 6% in my first year.

• Maintain all Occupational Health & Safety Act safety standards, including all reporting of accidents, injuries, damages and potential threats to safety

• Document and review with the Senior Manager and onsite HR Manager for any employee performance problems or possible disciplinary action

• Procedural awareness and the ability to coordinate the efforts of multiple teams

• Excel, Outlook, Word and a strong knowledge of WMS principles

• Strong work ethic and self-motivational ability

• Excellent command of the English language, both verbally and written

• The ability to communicate effectively, both on an individual level with team members and across departments within an organization

• An aptitude for leadership and the willingness to develop this skill through mentoring and coaching

• Ensure that accuracy and procedures are being maintained throughout the process of orders being picked by employees as well as the packing stage, then shipping stage.

• Assure that all departmental processes are executed in accordance with company requirements and are also accurate to customer specific requirements

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• Verify the timely planning and handling of orders available to ship, such that daily business goals and customer ship date requirements are met

• Communicate effectively as needed with the Customer Service departments to clarify customer requirements and resolve any issues that might result in delays or errors to orders being processed

• When necessary, communicate directly with our supply chain to confirm customer requirements and/or resolve issues that could potentially impact our ability to process their orders on a timely and accurate basis

• Initiate new methods of planning and executing order processing to improve efficiency, productivity and overall throughput

Customer Service Lead (2018 - 2019)

Served as main Customer Service lead with helping more complicated issues such as card account issues, customer rewards account issues, or product order issues. Helped other employees with POS issues throughout the store as well as doing cash room and cash care handling.

Key Accomplishments:

• Supported sales reps and managers by providing information on various programs and adjusting accounts as needed.

• Coordinated with other departments throughout the organization on special projects.

• Trained new employees on POS system and account benefits.

• Maintained a level of superior customer service.

• Developed a method to establish customers’ needs and concerns Nordstrom Rack – Algonquin, IL 2016 – 2018

Merchandise and Inventory member (2016 – 2018)

Would help merchandise the floor as well as help customers with any needs I could. Also helped twice a week with logistics and unloading the truck. Developed relationships with customers in a non-commission-based environment. EDUCATION

Harry D Jacobs High School - Algonquin, IL (2010-2014) TECHNICAL PROFICIENCIES

•POINT OF SALE SYSTEM •ORACLE NETSUITE

•MICROSOFT OFFICE • RMS Inventory Management

•OUTLOOK • Zebra Handheld Devices

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