Software Technician

TY’REESE GOFFNEY

**** ******** *****, ******** *****, VA 23464 757-***-**** ********@*******.***

HIGHLIGHT OF QUALIFICATIONS

Current Secret Security Clearance with background investigation.

Experience in technical troubleshooting.

Outstanding record of resourceful cost reduction.

Reputation for exceptional leadership and for consistently performing at the highest level.

Knowledgeable in a wide variety of network environments, technical support, as well as software applications.

Team player with excellent interpersonal and communication skills.

EXPERIENCE

United States Navy, Aviation Electronic Technician, 12/2015 – 12/2019

Responsible for a good portion of software and hardware utilized by both Ships Company and Squadron personnel. Key accomplishments include:

Successfully maintained, troubleshoot, and repaired array of hardware and software applications.

Fully accountable for more than 400 pieces of aviation computer equipment valued at over thousands of dollars.

Provided PC configuration, troubleshooting, and installation of more than 150 avionic computer parts.

Dramatically improved avionic computer peripheral inventory through aggressive inspection schedule.

This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

Supervised and trained more than 20 individuals in technical troubleshooting as well as safety precautions.

Saved the Navy thousands of dollars by conducting training on proper parts handling.

Navy Exchange, PC Support Technician, 02/2020 – 09/2020

Responsible for troubleshooting customer issues while also providing excellent customer service. Key accomplishments include:

Successfully create user accounts for store systems, allowing users access to log into applications needed to complete projects.

Reset and unlock user accounts upon user request.

Assist users with logging into company VPN.

Successfully troubleshoot hundreds of employees/customers PC issues before escalating to the next team.

Assist users with installing printers.

Assist field technicians with; Company moves, setting up desktops, imaging laptops, installing shared drives, etc.

Provide excellent Customer Service Skills.

TECHNICAL/COMPUTER SKILLS

SOFTWARE APPLICATIONS

Well experienced with Windows Microsoft Office, Microsoft Exchange, Microsoft Outlook, Microsoft Internet Explorer, and Google Chrome.

HARDWARE

Personal Computers and laptops, backup domain controllers, print servers, Hp Laser-jet printers, high speed printers, and related peripherals: DVD/CD ROMs, video gaming systems, etc.

EDUCATION

BACHELOR OF INFORMATION TECHNOLOGY

Software development C/O 2022

ASSOCIATE OF APPLIED SCIENCE

ECPI C/O 2015

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