Manager Sales

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ABID ALI

**********@**********.*** +**(*)956*******

B-9/9207 Vasant Kunj, New Delhi-110070

SUMMARY

Areas of expertise-Organizational Management (OM), Personnel Administration (PA), Time Management (TM), Payroll (PY), Employee Self Service (ESS), Integration of PAFEX & TNT Internationally, Health & Safety Management (H&S) and Manager Self Service (MSS)

Bravo Zulu Appreciation/Certificates/Purple Promise Awards

Preferred Locations – Delhi/NCR

PROFESSIONAL EXPERIENCE

• Pafex, Operation Executive (2002-2003)

• FedEx, Operation Executive (2003-2005)

• FedEx, Assistant Operation Manager (2005–2008)

• FedEx, Operation Manager (2008–2011)

• FedEx, Area Operations Manager (2011-2012)

• FedEx, Operation Manager (2012-2020)

KEY RESULT AREAS/ ACCOUNTABILITIES

• Extreme organization and attention to detail as well as ability to multi-task in a fast-paced environment.

• Responsible for maintaining a high level of productivity and quality, while ensuring safety and compliance standards.

• Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures

• Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework

• Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics

• Meeting monthly/ yearly targets on Business development

• Liaise with the operations Managers to ensure that their expectations are understood

• To develop MIS reports for various accounts and monitor the performance closely

• Customer relationship management

• Make plans for skill development and safety for warehouse staff.

• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation

• Excellent leadership, people management, communication and influencing skills at a senior level

• Experienced in managing large multi-site /Multi skilled contact centers

• Strong commercial understanding and previous accountability for profit targets

• Strong ability to quickly and effectively resolve problems as they arise

• Hiring, onboarding, training, scheduling, and assigning work to new hires

• Ensuring employees have the necessary equipment, materials, and documents to ensure successful completion of tasks

• Monitoring and adjusting resources to achieve the daily production and delivery goals

• Monitoring H&S resources considering the safety of employees and ensure compliance standards

• Balancing workloads by taking readings throughout the day to achieve the appropriate level of volume by the projected time of completion

• Monitoring the work performance of each employee to ensure that quality and quantity expectations are met or exceeded

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CERTIFICATIONS/ ACHIEVEMENTS

• Received Certificate in successfully completing the Quality training in ISO Networker Training & Quality Awareness Training, 2004

• Received Bravo Zulu Appreciation Certificate for true cross-functional efforts and team spirit leading to excellent result for Outbound Volume Automation Goal of 80%, 2008

• Received Bravo Zulu Appreciation Certificate for collaborating with different functions to enable solutions for expansion of Domestic Premium Product- Economy and PAFEX Revenue Transition to FedEx Express Products, 2011

• Received Certificate from Global Leadership Institute for certified in Leadership-Explored-Achieved-Delivered Lead1 Process, 2011

• Received Bravo Zulu Appreciation Certificate & Purple Promise Quality Award for successful completion of QDM on Reduction of Operational Credits which contributes to the reduction of DIM weight disputes, 2013

• Received Bravo Zulu Appreciation Certificate for relentless efforts to achieve an exceptional audit verdict on COD, 2014

• Received Purple Promise Certificate Achievement for successfully completing MAPS-Management Applied Personnel Skills Workshop, 2015

• Received Bravo Zulu Appreciation Certificate for contribution to the QDM on reduction of DEX 03 across the country by 20% 2018

• Received Bravo Zulu Appreciation Certificate for outstanding contribution and exceptional work towards execution of the TNT Integration internationally, 2019

• Received Bravo Zulu Appreciation Certificate for supporting the OROC depots in North & East raising/managing their requisitions / vendor contracts/e-time management/overtime/manpower requisitions etc. in purple system with a smile, 2019 SKILLS

• Good Planning and Organizing Skills

• Competent in using MS-Office

• Able to work effectively and efficiently

• Good problem solving skills

• Focused in work and can take extra responsibilities

• Knowledge of inbound & outbound sales execution.

• Responsible for Business development

• Proficient in planning and managing operational projects

• Good standard of numeracy

EDUCATION

Graduation from Delhi University(B.COM), 1999

PERSONAL INFORMATION

Date of Birth : 10th November 1978

Languages : English & Hindi

Gender : Male

Marital Status : Married

Father’s Name : Mr. Lutfe Ali

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