Service Representative Cash Handling
Resume:
MARQUIA JONES
Raleigh, NC
*******.*****@*****.***
I wish to obtain a full-time opportunity with an established company. I am looking to expand my career into something more challenging. I am a dedicated and focused individual who excels at managing and respectfully delegating staff. I work well independently and as part of a team. Under limited supervision, I can thrive well in the environment. I value challenges, and I am positive when I am faced with difficult situations in workplace environments.
WORK EXPERIENCE
BDC SERVICE REPRESENTATIVE
09/2019 to Present
Capital Ford of Raleigh: Raleigh, North Carolina
Answering inbound calls scheduling appointments for vehicle services.
Doing outbound calls to advise customers of recalls and missed appointments.
Sending daily emails to colleagues and customers.
Manager
01/2018 to 01/2019
The Ups store: Tacoma, Wa
Scanning, Printing, Faxing, Filing away documents
Receive and reply to all inbound phone calls and e-mails
Hiring and training staff
Making sure the store is compliant for corporate visits
Cash Handling- Audited & corrected deposits, deposited them to the bank Handling customer complaints
Monitor and help maximize customer service delivery and satisfaction Manage and orders inventor
Customer Service Representative
02/2016 to 01/2018
Conduent, Raleigh, NC
Assisting members with refilling medications when needed
Answering phone calls and scheduling appointments
Filing Insurance paperwork
Cashier
12/2012 to 05/2015
Food Lion
Raleigh, NC
Receive and disburse money in establishments other than financial institutions
Usually involves use of electronic scanners, cash registers, or related equipment
Often involved in processing credit or debit card transactions and validating checks.
SKILLS
Retail Management
Customer Service
Microsoft Office
Scheduling
Inventory
Communication skills
Leadership skills
EDUCATION
North Carolina Central Univeristy
08/2019 to Present
Bachelor’s Degree in Behavioral Science (Online)
Durham, NC
Pierce college
05/2017 to 06/2019
Associate, Arts
Tacoma, WA
Enloe High School
08/2010 to 06/2014
High school or equivalent
Raleigh, NC
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