Attention to detail, able to work under stress, resourceful

PROFFESIONAL SUMMARY & CAREER OBJECTIVE:

Ambitious customer service representative dedicated to maintain customer satisfaction who contributes to company growth and success. I am enthusiastic, with six years of customer service experience and one year of management experience. Working well independently as well as part of a team are one of my strengths. I am energetic, outgoing, and committed to positive guest relation. Proven ability to work in fast-paced environments and adaptable to different environments.

SKILL HIGHLIGHTS:

Strong organizational skills · DOT certified

Strong positive work ethic · Fork Lift certified

Great data-entry skills, 40 wpm · Trained in the exportation of ITAR materials

Cash handling experienced · Trained in food safety guide lines

Fluent in both English & Spanish · Sign language communications skills

EDUCATION

Sylmar High School Graduation date June 2014. Sylmar, CA

Highlights include:

Varsity Tennis Captain / Swim Team / Leadership Council / House Vice President / Culinary Arts

PROFESSIONAL EXPERIENCE

May 2017- Present PPG Aerospace Valencia, CA

January 2019- Present

Promoted to: Customer Service /Sales Associate/Accounts Payable

Promoted to lead account representative

Lead representative for international and military accounts

Lead representative for the sale of confidential defense products

Knowledge/Compliant with the laws and regulations of exporting goods worldwide

Knowledge/Compliant of the export process of ITAR restricted materials

Performing accurate order entry and up keep of record retention

Retrieving and processing credit card information for pre-authorizations and payments

Following and obtaining payments for past due invoices as required

Understanding of the company products for correct quotations of pricing and lead times

Site representative for company corporate Young Professionals Organization(YPO)

May 2017- January 2019 PPG Aerospace Valencia, CA

Shipping Clerk

Reads, interprets, and accurately retrieves material for company orders

Reads and follows special instructions on pick tickets

Follows material handling processes and procedures to coordinate, assemble, label and ship

Recognizes and respects DOT regulations when shipping

Operates forklift as needed

Performs other tasks as assigned

November 2015- May 2017 UPS San Fernando, CA

April 2016-May 2017

Promoted to: Management/Supervisor

Execute daily action plans to employees · Customer service

•Exceed company standards · Trained new loader personnel on job and loader methods

•Provided safety standard training · Ensure HAZMAT and OSHA compliance regulations

•Graded employee monthly assessments · Development of Employee performance

•Departed scheduled trailers accordingly

November 2015-March 2016 UPS San Fernando, CA

Driver Helper Loader

•Assists in deliveries · Loaded trailers accordingly with packages for departure

•Keep track of packages · Handled HAZMATs

•Organize packages accordingly

October 2011-June 2015 DENNY’S DINER Valencia, CA

Hostess/Waitress

•Deliver exceptional service, greeting and serving customers in a timely & friendly manner.

•Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

•Regularly checked on guests to ensure satisfaction with each food course and beverages.

•Manage restocking items and reconciliation of the cash drawer.

•Checked in deliveries and signed off products received.

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