Collections
Resume:
COLLECTOR/COLLECTION MANAGER
Timothy Kenlein
Tustin, California 92780
Ph#: 714-838-6867x
Cell#: 909-***-****
E-Mail: **************@*****.***
Objective:
I have a wealth of experience in the collection industry. I have worked in management for the last nineteen years of my career. I have also worked as a collector, trainer, quality control manager, supervisor, floor supervisor, collection manager, lien negotiator, hearing representative and project manager. My management philosophy is simple, the collectors are the lifeblood of the industry, take care of your people and they, through proper training and guidance, will take care of the collections...
WORK EXPERIENCE:
2/2015-Present
Collections on Workers Compensation Claims. Senior lien negotiator, Going head to head with defense attorneys and claims adjusters. Training new employees all faucets of worker’s compensation collections.
9/2013-1/2015
COLLECTION – Aspen Medical
ANAHEIM, CA
Collections on worker’s compensation liens. Contact with defense attorneys, claims adjusters, filing liens, DORS, lien negotiations
8/2012-8/2013
COLLECTION MANAGER- Reliable Capital Management
TUSTIN, CA
Collecting on severely delinquent cash call loans, trained new employees.
10/2010-7/2012
COLLECTION MANAGER- Sun life Funding
SANTA ANA, CA
Workers’ Comp Claims & Lien negotiator…started as a collector promoted to office manager. Collections, billing, payroll…liens negotiated with claims adjusters and defense attorneys.
01/2010-09/2010
COLLECTOR- Asset Capital
SANTA ANA, CA
Collected on past due, charged off credit cards…
09/2008-12/2009
INTERNET CAR SALES Reid’s Auto Sales
COSTA MESA, CA
Sold high-end automobiles via the internet
8/2005-7/2008
COLLECTION MANAGER Becks Creek Corp
ANAHEIM HILLS, CA
Became involved in start-up opportunity...Interviewed and hired collectors...personally trained...Oversaw all collections on the floor of 6-8 collectors...Worked accounts from cradle to the grave...Utilizing Skip Trace searches via Accurint, white pages and all 3 Credit Bureaus...Coached collectors regarding collection techniques, FDCPA Laws, skip trace techniques. Using the philosophy of constant and never ending improvement
2/2003-7/2005
COLLECTION MANAGER Law office of Lawrence Boivin
LAGUNA HILLS, CA
Start up...Helped form company from the ground up...Job duties included hiring, training, up-training and collections. Instrumental in company growth.
3/2002 – 2/2003
TRAINING MANAGER Nationwide Credit
RIVERSIDE, CA
Responsible for hiring, training new employees created ads, interviewed potential employees, hired. up-trained existing employees. FDCPA compliance trainer.
8/2001 – 12/2002
COLLECTION MANAGER Law Office of Curtis Barnes
ANAHEIM/CA
Oversaw a collection unit of 8 collectors, personally trained collectors to work accounts from cradle to the grave. Investigated and prepared accounts for legal department. Oversaw and maintained FDCPA Compliance.
09/1998 – 6/2001
PROJECT MANAGER NCO Financial
ONTARIO, CA
Oversaw complete operation of collections, managed supervisors (10) and (90) collectors...Oversaw and programmed Davox auto dialer...I was Responsible for (4) projects...Household, Sears, Kirby Vacuum, American Express...Developed spreadsheet tracking dialer results, now used corporate wide at NCO. While employed utilized collection skills to get promoted from collector to project manager. Monthly reporting to corporate office. I was also the trainer.
06/ 1994 – 08/1998
COLLECTION MANAGER Performance Capital Management
TUSTIN, CA
Began as a collector...collected on outstanding credit card balances that had been charged off...promoted to collection manager in (3) months...My group was top unit (7) months consecutively. I helped company grow from 20 to 100 plus employees. Major player in the company's $1,000,000.000 month, achievement.
REFERENCES:
Thomas Gourde -Attorney - 714-***-****
Charles Tozzer - Dentist - 949-***-****
COLLECTION-- Capital Attorney Service.
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