Salesforce Service Representative

847-***-**** **** West Eddy Street, Chicago, IL **657 **********@*****.***

Morgan Kaplan

Education

University of Illinois at Urbana – Champaign, May 2018 Bachelor of Science in Natural Resources and Environmental Science Major GPA: 3.79/4.00 Dean’s List: Spring 2018, Fall 2017, Spring 2017, Spring 2016 Experience

Take Back the Night – Chicago, IL Sept 2020 – Present Salesforce Administrator Volunteer

Develop reports and processes to continuously monitor data quality and integrity

Configure page layouts, record types, validation rules, and data fields on Salesforce.com objects Hub International – Chicago, IL Oct 2020 – Present Customer Service Representative

Assist clients with account queries, filing claims, and billing issues

Act as a liaison between clients and insurance carriers to gather claim information

Provide professional, courteous service to clients The Vertex Companies – Chicago, IL Oct 2019 – Aug 2020 Environmental Scientist

Independently worked on multiple projects with fast-paced turnaround times; project work included drafting technical reports based on environmental research, mapping 2D site plans on TurboCAD, and site reconnaissance

Analyzed topographic maps, environmental records from government regulatory databases, and aerial photographs to determine historical land use

Assessed tenant operations regarding their use of hazardous materials and the potential for soil and groundwater contamination

AmeriCorps – Los Angeles, CA Sept 2018 – Aug 2019

CivicSpark Fellow – The Ballona Creek Revitalization Project

Planned and facilitated the 2019 Ballona Creek Task Force Meeting for over 50 stakeholders

Drafted a feasibility study, which serves as a resource for the Culver City Planning Division and future advancements in the revitalization project

Presented project updates to the city council, task force members, and the Mayor of Culver City

Utilized Excel, Poll Everywhere, Microsoft Office, and Eventbrite to maintain, display, and organize data Illinois State Geological Survey – Waukegan, IL Summer 2017 Coastal Geology Intern

Co-authored Dr. Ethan Theuerkauf’s manuscript on geomorphic responses to an increase in Lake Michigan water levels along the Illinois coast, which was published in the Journal of Great Lakes Research

Presented topographic beach data to the Sand Management Board and Citizens Advisory Board, illustrating the harmful effects that the rising water levels of Lake Michigan and the depositing of sand by local governments have on recreational beaches and swale habitats

Institute for Sustainability, Energy, and Environment – Champaign, IL Spring 2016 Campus Sustainability Intern

Spearheaded and created the program “Illini Lights Out”, which is still presently employed on the University of Illinois Campus, which involves engaging hundreds of students and saving tons of CO2 from being emitted by turning off thousands of lights on Friday night

143.6 tons of carbon dioxide equivalent and $17,163 in energy bills saved because of the initiation of this program

Certifications

Salesforce Certified Administrator

Business Administration Specialist, Security Specialist, Lightning Experience Reports & Dashboard Specialist

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