Customer Service Rep
Resume:
SHELA ANN MARIE C. SENETA
Summary:
A motivated, adaptable and responsible associate graduate seeking a position in a BPO company which will utilize my skills that was developed through past work experiences in this field. Working in telecommunications and online food delivery service, I obtained expertise in billing, device troubleshooting, handling complaints and directly solving the customer's concern. My experience in a high-pressured environment taught me attention to details, resilience and flexibility in using different tools provided by client.
Personal Information:
Birth Date: August 12, 1996
Address: Blk. 06 Lt. 07, Ciudad Verde Homes, Phase 3 Paradahan 1, Tanza,Cavite
Phone: 096********/096********
Email: adim1f@r.postjobfree.com
Skype ID: live:.cid.53e448e74f2ab94e
Education:
Level School Date Graduated
Tertiary Mary Our Help Technical Institute for Women 2013-2015
Secondary Mary Help of Christians School (Cebu) Inc. 2009-2013
Elementary Tubod Elementary School 2003-2009
Work Experience:
Epson Tech Support Rep.
Teleperformance Philippines
EDSA Central IT Center, United Street corner EDSA, Greenfield District, Mandaluyong City, Metro Manila
January 18, 2016-July 29, 2016
Sprint Customer Service Rep.
iQor Philippines
3rd Floor SM Dasmariñas, Dasmarinas, Cavite City, Cavite
September 5, 2016- September 14, 2017
Deliveroo – Customer Service Rep.
TaskUs Inc.
2F, Lumina Point, Bayan Luma II, Imus Cavite, Imus, 4103 Cavite
September 29, 2017 –November 19,2020
Highlights:
• Experienced in using Zendesk and Salesforce tool
• Able to work with less supervision.
• Good in time management.
• Good coaching and communication skills.
• Always open for new learnings.
• Problem solver.
• Critical thinker
Reference:
• Reynaldo Quiambao
Real Time Analyst
TaskUs Lizzy’s Nook
• Darwin Ramas
Customer Service Rep.
TaskUs Lizzy’s Nook
• Serich Battung
Customer Service Rep
TaskUs Lizzy’s Nook
Contact this candidate