Front Desk Service Representative

O’ Mar Leo Elliott

*** * ***** **.

Bronx, New York 10456

Cell: 954-***-**** or 917-***-****) E-mail: *************@*****.***

Work Experience

Uptop Grill Restaurant – Cashier April 2020- August 2020

New York

Warmly welcomed customers to store, cash customers order, server orders, clean all tables & chairs and main areas of restaurant, prepare stock list, inventory, prepare daily sales report .

Hampton Inn by Hilton

Front desk Receptionist. August 2019- March 2020

New York

Welcomed guests upon entry to the hotel, assisted with check in and check out. Answered phones, booked reservations, responded to emails and electronic reservations. Kept records of occupied rooms and guests' accounts. Prepared check out receipts and collected payments from departing guests. Breakfast preparation.

Ascot Primary School September 2018-February 2019

Third grade teacher

Greater Port-More Jamaica

In charge of 32 students. Ensured student strengths and weaknesses were identified, reinforcing positive experiences. Established daily routines to maximize learning time; communicated high expectations to all students and clear objectives for all lessons, units, and projects.

Assigned and graded class work and homework. Developed lesson plans and instructional material, provided individualized and small group instruction. Evaluated students academic and social growth, kept appropriate records and prepared progress reports. Maintained continuous and open communications with parents and school administration.

Clarion Inn Hotel March 2018-April 2018

Front desk receptionist Pensacola-Florida

Welcomed guests upon entry to the hotel, assisted with check in and check out. Answered phones, booked reservations, responded to emails and electronic reservations. Kept records of occupied rooms and guests' accounts. Prepared check out receipts and collected payments from departing guests. Breakfast preparation.

Xerox Call Center July 2016-September 2017

Delta Airlines customer service representative Montego Bay, Jamaica

Field incoming calls, answered travel inquiries. Announced and provided information on arrival and departure times, gate changes, and carry-on regulations. Quickly addressed and resolved customer complaints.

Alliance One Call Center December 2015-January 2016

DIRECTV customer service Montego Bay, Jamaica

Delivered exceptional service responding to incoming calls from internal and external customers, assisting them by answering questions and transferring calls to different departments in a professional and efficient manner

Checked to ensure the appropriate changes were made to resolve customer's problems. Kept records of customer interaction, recording details of inquiries, complaints, or comments, as well as actions taken.

Harrison Memorial Preparatory September 2015-July 2017

Fifth grade teacher Montego Bay, Jamaica

Tracked student progress while analyzing student data to drive appropriate instruction based on overall classroom trends. Planned and supervised class projects, field trips and other experiential activities, guided students in learning from those activities. Established and enforced rules for behavior and procedures for maintaining order among a class of 32 students.

Mt. Horeb All age & Infant September 2012-July 2014

Six-nine grade teacher Montego Bay Jamaica

Managed a 15 student’s classroom. Organized learning materials, documents and schedules. Continually problem-solved to met the distinct academic and behavioral needs of students.

EDUCATION

Heart Trust NTA 2013

Teacher Assistant level 2 Certificate Montego Bay, Jamaica

St. James High School 2011

High school Diploma Montego Bay, Jamaica

SKILLS

Native English

Proficient in Microsoft office

Attention to details and teamwork

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