Store Manager Service Representative
Resume:
Amy Carlson
Aurora, Il ****6
Objective Statement:
I have great customer service experience which includes: computer experience, Microsoft Word and Excel, Internet, Email, Power Point, A/P, A/R, Cashiering, Switchboard, Dispatching, Billing, Payroll, and Human Resources. Systems I have worked with are AS400, Trux, Peachtree, QuickBooks.
Education:
West Aurora High School
GED - Aurora, IL
GED Certificate
State and NCLB Approved Paraprofessional Certificate
Professional Work Experience:
Country Financial
January 2020 - November 2020
Office Assistant - Warrenville, IL
Took payments, spoke with customers made changes to their account, filing, set appointments
Advanced Disposal
May 2016 – June 2018
Billing/Data Entry – Batavia, IL
Enter orders into computer using Trux System
Performed extensive data entry and documentation
Responsible for Filing reports
Responsible for the inputting data within the company database.
Some Accounting Work
Bill over 120 Divisions
Dempsey Dodge Chrysler Jeep
September 2014 – July 2015
Service Administrator- Plano, IL
Closed Warranties
Some Accounting Work
Perform general data entry using, Microsoft Excel and Word.
Answered Phones - Scheduled Service Calls
Worked Cashier Window
Averitt Express
November 2012 - February 2013
Freight Clerk –Savannah, GA
Billing and payroll duties
Answered phones
Update existing data
Scheduled deliveries
MBL USA Corporation
October 2011 - May 2012
Customer Service Representative – Ottawa, IL
• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Entered orders into the computer, answered phones, and keep track of back orders
Manpower (MBL USA Corporation)
July 2011 - October 2011
Customer Service Representative – Ottawa, IL
• Started working for MBL thru Manpower and got hired on in October
Steak & Shake
April 2010 - May 2011
Waitress - Peru, IL
• Took orders and served food to customers
• Cash/hostess duties when needed
Office Max Call Center
November 2007 – November 2009
Financial Administrative Assistant - Ottawa, IL
• Performed billing on the computer using Microsoft Excel while preparing spreadsheets for customers
• Answered large amounts of customer calls daily regarding their billing issues
Kens Beverage
June 2005 – November 2007
Dispatcher - Plainfield, IL
• Dispatched the technicians to their route
• Billing and payroll duties
• Answered the switchboard and directed the calls to the correct department
• Entered orders into the system from the technicians
Americash Loans
November 2002 – June 2005
Store Manager - Ottawa, IL
• Store manager for a payday loan store
• Gave out personal loans to customers while entering the data into a computer
• Made collection calls while in a one-person office
Fox River Foods
January 2001 – March 2002
Receptionist - Montgomery, IL
• Answered a 55-line switchboard along with running the front office
• Assisted customers to their right departments
• Created spreadsheets for the salesmen
The Roxie
November 1998 – January 2001
Office Manager/Human Resource - Aurora, IL
• Ran the office by myself
• Performed payroll, A/R, A/P, hired and terminated employees, wrote letters, ran errands and answered the phones
GED Certificate
State and NCLB Approved Paraprofessional Certificate
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