Customer service

Yuberty Arlina Del Rosario Ramos

Personal skills:

-Excellent management in interpersonal communication

-Quick learner with an ability to develop new tasks

-Proactive attitude

-Active listening and problem solving

-Flexible

-Helpful and kind

-Respectful, honest and commitmented (As a Jehovah s Witness, I live by biblical principles that govern my motivations, conduct, and morals. Therefore I handle myself with ethics and altruism in all areas).

Work experience:

RECEPCIONIST

EVA HOTEL

Formosa, province of Argentina/ August 2018- August 2019

Tasks in charge: Attention and personal and telephone advice of the guest, handling of cash register, generation of electronic vouchers (invoices, receipts, tickets), others.

RECEPCIONIST/ SALES EXCUTIVE

STOCKSUR S.A

Buenos Aires, province of Argentina.

September 2011- December 2017

Tasks in charge: Telephone and personal customer service, agenda and switch management, report on stock / offers / new items by email or telephone contact, logistics coordination for merchandise transfers, issuance and delivery of receipts and account summaries, contracting and coordination of the messaging service for collections, arranging interviews at the request of the Management.

TELEMARKETER

-MEGA TELECOM

Buenos Aires, Argentina

(October 2008 - November 2009)

Tasks in charge: Sale of ADSL and Fixed Telephony services (Jazztel) to the Spanish market.

Education

-Technique in Rural Tourism.

-2011- 2014- University of Buenos Aires (UBA)

-Job Training as a Communication Assistant.

-2002-2007- Calasanz Institute -Secondary High School

Languages

English (advanced level)

- 2012 CUI (University Center for Languages)

Portuguese (initial level)

- 2011 Living Languages Institute

English (Advanced Level)

-2000-2008 Argentine Institute Liverpool

Courses

-2012 -Tango Management. C.E.T.A.E (Center for Administrative and Business Technical Studies)

- 2011 -Legal Secretariat C.E.T.A.E (Center for Business Administrative Technical Studies

-2009 - Manual Photography. SEC (Trade Employees Union)

-2007 -National Speaker. UCES (University of Business and Social Sciences)

IT tools Knowledge in:

• Windows 98, Windows XP, Vista.

• Office suite MS Office 2000 / XP / 03/07 and Sun Open Office.

• Internet (MSN, Outlook Express, IE, Firefox, Opera)

• Tango System - management - funds - stock - sales - Collections-

Birthdate: 13 Jan 1989

Nationality: Dominican Republic.

Place of residence: Argentina.

Phone Number: +549**********

Email: *******@*****.***

Adress: Alvarez Jonte (avenue) 1858

Zip Code: 1416

Location: Buenos Aires, Capital Federal

Labor Objective:

To develop in a part-time job that allows me to continue prioritizing my religious service activities.

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