Engineer/Customer Service
Resume:
Lowell, MA *****
***********@*****.***
Brandon A. De Sousa
SKILLS
A well-rounded worker who is willing to learn and adapt to his environment. Will arrive on time and ready for the day ahead of him. Excellent verbal communication and writing skills, computer skills, vast experience in customer service/care, as well as a learned CAD Designer and general engineer through trade-school/work experience. Dabbles in writing, art, as well as voice-over, and in addition is often told he has a very pleasant voice. EXPERIENCE
The Sun/DigitalFirstMedia, Lowell MA — Carrier/Customer Service/Classified Advertising
June 2012 - February 2020
● Began work as a paper carrier. Delivered newspapers to customers, following requests, handling money, and sorting customer complaints.
● After leaving Home Depot, was referred to the Customer Service position and began working part-time. Handled inbound/outbound calls concerning customer/carrier complaints, data entry within the system, billing, and scheduled redeliveries.
● Was later promoted to the Classified Advertising position. Still handling inbound/outbound calls, as well as email, the designing of classified adverts, legal advertisements, as well as making sales directly with customers.
Home Depot, Tewksbury — Lot Attendant
February 2017 - December 2017
● Collected carts from corrals, assisted customers with propane exchanges, and assisted loading customer purchases into their vehicles.
● Stood up around the clock, lifted objects frequently over 50 lbs throughout the day.
King Fisher Company, Tyngsboro — CAD Designer
November 2016 - February 2017
● Designed/revised technical drawings of systems, sheet metal, floorplans, and room layouts.
● Updated old drawings to modern formats with updated industry standards
● Responsible for organizing archived drawings.
EDUCATION
Greater Lowell Technical High School, Tyngsboro
2014 - 2017
Graduated with a 3.6 GPA, ending senior year with college course credits. Learned the trade in the CAD shop and was certified via a Solidworks software proficiency testq
AWARDS
Several awards for honors/perfect attendance
Solidworks Software Certification
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