GINAMARIE
LIPPOLIS
CONTACT
******************@*****.***
linkedin.com/in/ginamarie-lippolis-57a4bb182
SKILLS
Customer Service
Adaptability & Flexibility
Attention to Detail
Teamwork
Microsoft Office 365
STUDY ABROAD
University of New Haven
Tuscany Campus Prato, Italy
CERTIFICATIONS
Dale Carnegie World Class Customer
Service Training April 2020
Gotham City Business Writing
Course April 2020
LEADERSHIP
EXPERIENCE
Phi Sigma Sigma Risk Manager
LANGUAGES
English Native
Italian Limited Working Proficiency
INTERESTS
Event Planning
Social Media
Networking Events
International/ Domestic Travel
A highly motivated and goal- oriented individual that thrives in a multi-task environment EDUCATION
University of New Haven May 2019
B.A. in Global Studies & Minor in Nutrition
Cumulative GPA: 3.6, Major GPA: 3.9
WORK EXPERIENCE
Receptionist
CFA Society New York September 2019 – Present
• Provide day-to-day customer service via incoming calls and email
• Maintain and organize files, office supplies, prepare all courier services, order pantry supplies, monitor building security guest lists, organize staff lunches etc.
• Support membership director with various ad-hoc projects such as member outreach for dues payment application
• Perform any additional duties to assist with membership accounts
• Work closely with CFA Institute to provide membership support via Salesforce
• Schedule conference rooms for internal or external meetings
• Serves as a liaison between the CFA Kaplan Schweser program and society to provide internal support
• Coordinate with building management and facilities manager to utilize office services
• Work alongside Events and Programming team to help facilitate guest registration, and assist in post- event tasks such as data analysis and reporting
Front Desk Attendant
Julio Angel Hair Studio August 2018 - September 2019
● Maintain an organized and efficient reception area in a fast paced and high volume environment
● Greet all clients and check-in through salon system
● Calendar management, schedule and confirm appointments, train new employees
● Coordinate with management to maintain salon accounts
● Receive and follow up with client services via email or phone inquiries
● Document all salon retail and product inventory
Marketing Intern
Sodexo at University of New Haven September 2018 - May 2019
● Perform administrative duties such as copying, scanning, etc.
● Assist the marketing department through digital menu signage
● Collect data from online surveys and prepare social media posts
● Support the university’s Nutrition & Dietetics department to provide event coordination