Divya Ponnaganti

San Mateo, CA 408-***-**** adilf6@r.postjobfree.com linkedin.com/in/divya-r-ponnaganti QA TECHNICAL LEAD

PLAN FOR SUCESS • EXECUTE EFFICIENTLY • DELIVER QUALITY Engineering leader with a holistic view of quality and value, understanding business and customer requirements, building top-performing teams, and driving execution to achieve real results. Highly collaborative, effective communicator across business and engineering functions throughout software development lifecycle from design, development, testing, and release. Focus on automation and effective processes to ensure long-term success. Software Quality Assurance Continuous Improvement Project Management Servant Leadership Professional Experience

Software Engineering Manager Techshed (Redbeacon Inc) Foster City, CA 2018 - 2020 Managed cross-functional team responsible for design, development, and support of Home Services (HS) Lead Capture system. Supervised QA team of 10+ direct reports across 5 countries. Collaborated with business stakeholders and engineering to clarify requirements while balancing reduction of technical debt. Architected team communication, workflow and project planning.

• Awarded for “Excellent Customer Service” by VP of HS for contributing to launch of $5B project by leading team through development lifecycle and collaborating with multiple team leaders in completing timely integration.

• Resolved technical requests from multiple departments, identified configuration vs code related fixes, and crafted feature requirements.

• Spearheaded data-driven decision-making transition, defining and constructing Key Performance Indicators (KPIs), A/B testing and integrated reporting, results in ongoing cost savings and higher customer satisfaction

• Increased customer satisfaction 33% by gathering feedback from customers, UX research and field support, identifying root cause and resolving customer pain points.

• Drove cross-functional discussion to capture downstream API responses and enable automated data validation, reducing testing time by 50% and identifying critical system incompatibilities prior to launch.

• Accelerated Software Development Lifecycle (SDLC) velocity 110% by guiding team through organization shift, collaborating with leadership /consultants to standardize Agile processes and workflows.

• Received “Doing the Right Thing” award for stepping in as interim product manager for 6 months, keeping team productive and motivated.

Quality Engineering Manager Techshed (Redbeacon Inc) Foster City, CA 2017 - 2018 Developed quality and testing efficiency strategy; led QA team of 13+ engineers. Established performance goals and supported employees. Partnered with product managers to develop clear specifications and acceptance criteria. Estimated testing activities to determine deadlines and release dates. Allocated QA resources based on competing business needs.

• Instituted SDLC, agile process for Python / Selenium automation framework. Architected roadmap / feature stories and enforced code reviews, eliminating downtime and diminishing time to write, run, and debug tests.

• Established clear vision and executable roadmap for team and individual growth by focusing on automation, increasing product feature velocity from weeks to days with higher quality and less risk.

• Led rapid transition to automated testing transition through 1-on-1 follow-up and support, bringing 90 % of team onboard in less than 18 months.

• Earned “Creating Shareholder Value” award for continuing to deliver high priority projects and drive success despite continuous change in scope and priority

• Brought new FTE and contract hires quickly up to speed by developing onboarding process – providing value in half the time of historical performance and comparable teams

• Directed senior automation engineers to design and run Python bootcamp for junior team members, boosting individual and team morale

• Established fair hiring practices by formalizing a consistent and structured interview guide. Divya Ponnaganti

408-***-**** adilf6@r.postjobfree.com

Automation QA Engineer Techshed (Redbeacon Inc) Foster City, CA 2016 - 2017 Led test planning and execution for web, mobile, and common micro-service. Automated sanity and regression tests with custom Python / Selenium automation framework. Analyzed product requirements, adhered to quality standards, and resolved issues. Mentored junior QA by enforcing strong quality practices. Delegated manual testing to offshore team.

• Expanded automation coverage of in-store lead capture web application by creating and maintaining 90% of test flows while simultaneously migrating to new automation framework.

• Created unique in-app CSS selectors for automated tests, making tests more robust without additional dev support

• Eliminated P0, P1 production issues by coordinating with other QA leads on cross-product integration testing.

• Improved communication efficiency by mentoring offshore QA team on writing effective bug reports, test cases, and emails.

• Enabled business continuity, delivered features as interim technical lead during team members’ extended absence.

• Recognized for “Building Strong Relationships” by manager for proactively reaching out to other technology teams to gather information and plan future projects

Quality Assurance Analyst Techshed (Redbeacon Inc) Foster City, CA 2015 - 2016 Co-owned testing functions for a new lead capture project. Tested software for web applications to identify and resolve defects. Wrote and updated higher level test plans and cases for assigned projects. Identified test cases to be automated. Ran, monitored, debugged, and automated Selenium automated tests in Python.

• Tested and delivered new application to production with no major bugs due to automating / maintaining sanity suite.

• Reduced per-release functional and regression testing time 75% by automating half of P0 and P1 test cases.

• Volunteered to take ownership of mobile app (iOS, Android), catching multiple P0s and P1s prior to release by updating mobile automated tests.

• Awarded for “Excellent Customer Service” by Technical Product Manager for maintaining project’s high-quality bar through constantly improving tests with positive attitude, energy, and no supervision. Contractor QA Tester Techshed (Redbeacon Inc) Foster City, CA 2014 - 2015 Assisted QA lead by performing multiple types of black-box testing across web and mobile (iOS, Android) platforms for 3 products, including functional, sanity, smoke, regression, integration, compatibility, end to end, and user acceptance. Collaborated with developers to resolve / report bugs. Wrote and maintained test cases. Engaged in Scrum standup, sprint planning, grooming, and retrospectives.

• Enabled team to catch up on growing testing backlog, resulting in expanded testing coverage and identifying more issues prior to release, ultimately delivering customer value faster.

• Increased test coverage and reduced regression time by initiating contact with automation team to learn custom Selenium / Python framework and contribute to automation test cases. Education & Training

Bachelor of Arts (BA), Psychology, University of California Riverside, Riverside, California Software Quality Assurance, Portnov Computer School, Los Altos, California Test Automation with Selenium, Portnov Computer School, Los Altos, California Mobile Applications Testing, Portnov Computer School, Los Altos, California

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