Manager Sales

Julia Petgrave

+1-202-***-**** *************@*****.***

CORE SKILLS

Business Analysis, Project Management, Leadership, Agile, Waterfall, Scrum

Price Management, Pre-sales, service delivery, Consultative Selling, Network design and Optimization.

Methodologies/Frameworks: Software Development Lifecycle ( SDLC), Agile( Scrum)

TECHNICAL TOOLS: Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio, Project), Jira, Gliffy (Atlassian tools), Draw IO, Confluence, SQL.

PROFESSIONAL EXPERIENCE

Stack IT Solutions BLADENSBURG, MD

Senior Business Analyst July 2015 – Present

A Practical Business Analyst with over five years of experience in software development projects, strong technical skills, and exceptional customer service. Expert in managing multiple projects (both Agile and Waterfall methodologies) while executing project deliverables that meet the highest client satisfaction.

Expert in Software Development Life Cycle (SDLC), Waterfall, and Agile Methodologies. Knowledge and experience in all areas of the project life cycle in a highly structured change management environment using both techniques.

Works closely with Product Owners to prioritize and maintain product backlogs and road maps. Used tools such as JIRA & Confluence to manage & analyze agile data & metrics.

Works with end-users to interpret the customer business needs and translate them into detailed functional and Non-functional requirements.

Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications with artifacts such as process Flow Diagrams, flowcharts, GUI designs (Mock-up screens).,UX artifacts, Use Case Diagrams & Activity diagrams

Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements. Extensive understanding of Operations Management and Logistics.

Elicits, capture, validate and analyse the business process/requirements of stakeholders in assigned lines of-business

Responsible for supervising work activities (Development, Testing) to ensure that they are well performed, coordinated among team members and consistent with the approved work plan.

Works with QA team in identifying test cases/test data and lead the business team for UAT.

Interact with technical team in allowing them to make a better navigational plan for the project flow which would further make a better user interactivity tool for the application.

Used Sql to run queries within the database for data modeling, creating entity relationships also creating tables and views.

Well versed in Project Scheduling and organizing JAD sessions to gather requirements at various stages. Facilitated all scrum ceremonies for the team, including Daily Stand up, sprint planning meetings, Demos/Review Retrospective, Backlog Refinement, and Planning Sessions.

Coaches the product team to transform successfully into an agile team and also mentors the team members on Agile/Scrum processes and standards

Created Product Backlog, Sprint Backlog, and managed User Stories.

Assisted Development team in removing impediments to complete the Sprint Goal

Facilitated discussions with the Development Team to finalize “Acceptance Criteria, Definition of Done, and “Definition of Ready.

Ericsson Region Sub Saharan Africa

Commercial Price Manager September 2014 – June 2015

To offer outstanding professional, commercial services and consultative selling to our customers in Region Sub Saharan Africa and contribute positively to a challenging and quality-oriented work environment with opportunity for career growth and development while demonstrating its core values.

Responsible for approving price levels, discounts, and incentives to ensure that prices and financial conditions are monitored continuously and compliant to the Sales Directives and instructions and coordinated with the Region Sub Saharan African business objectives profitability requirements.

Providing Customer-specific price levels incl. discounts, incentives and rock bottom price levels on an opportunity level

Demonstrating a commercial understanding of products by describing value augmentation of products or aspects of products, combining it with an understanding of what drives value for the customer.

Performing pricing of products in all Ericsson Product areas.

Performing commercial analysis, Price Benchmarking, Competitor analysis, Cash Flow, Budgeting and management, etc.

Supporting Ericsson Customer Unit sales force on pricing and commercial matters and provide excellent support in all phases of the Ericsson Sales Process to win profitable business, both in the short and long term

Key Achievements:

Played an active role as leading Commercial Resource in winning a break in a deal with a new Operator in Nigeria.

Responsible for 12 critical accounts within region Sub Saharan Africa (by country), namely: South Africa, Mozambique, Zimbabwe, Zambia, Botswana, Angola, Kenya, and Nigeria.

Ericsson Region Sub Saharan Africa

Team lead Network Engineer/Project Manager Business Unit Global Services (BUGS)

April 2011 – September 2014

Responsible for pre-sales support, service delivery, project management and after sales support for radio networks and it entails:-

Design and planning of 3G Radio Networks using theoretical models and simulations.

Responsible for radio Survey and site selection.

Participation in customer projects. Defined scope and gathered project requirements.

Collection and analysis of customer requirements and network data and information.

As part of the core 3 team working with the Key Accounts Manager, I participated in RFP (Request for Proposal) creation which is part of the triage/customer project planning assignment process within the enterprise project

Coordinated the team and enforce delivery processes and procedures, and ensure best practices are deployed in all optimization activities.

Adjusting schedules and targets on the project as needed.

Managed the projects from design through the tuning stage and optimization.

Coordinated the resources (field engineers and drive testers) in different regions.

Creation of high level Customer Configuration Request (CCR) and customer presentation of final design.

Responsible for radio KPI improvements as per the contractual targets.

Perform risk management to minimize project risks

Communicating with program managers and senior management to keep the project aligned with their goals.

Responsible for introduction of new features in the customer’s radio network.

Create and maintain comprehensive project documentation

Proactively delivering Projects using PROPS and PROPS-C (Ericsson methodologies) guidelines; taking into consideration the knowledge areas.

Key Achievements

• Major opportunities were identified on projects for revenue growth which were converted into purchase orders by

the sales team.

Phillips Consulting Group

Support Engineer, Radio Networks March 2008 – March 2011

•Participation in customer projects

•Collection and analysis of customer requirements and network data.

•Low level Design and planning of 3G Radio Networks

•Responsible for radio site selection.

•Responsible for drive test, analysis and tuning of the radio network during system expansion and network growth.

•Creation of high level customer configuration request (CCR) and customer presentation of final design.

•Project Co-ordination - Regulating and instructing the team members in different regions.

•Coordinating of activities within the project area, administration of team members, delegation and monitoring of task.

•Supervision - Inspecting the progress and quality of work at every base station, at a particular period of time.

•Collection, review and assessment of reports.

•Checking the accuracy of implemented radio parameters.

•Interfacing with stakeholders on Project updates, weekly meetings, reports and troubleshooting of site issues

•Checking the accuracy of implemented radio parameters.

•Coordinated the team and enforced delivery processes and procedures, and ensured best practices are deployed in all optimization activities.

EDUCATION

University of Lagos

Bachelor of Science in Systems Engineering

CERTIFICATION

Professional Scrum Master (PSM 1)

Scrum Master Certified (SMC)

Certified Product Owner/Product Manager ( Scaled Agile Inc.)

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