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Manager Front Desk

Location:
Queens, NY
Posted:
December 11, 2020

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Resume:

CLAUDIA DINU Cell: 646-***-****

Email: *******.****@*****.***

*/****-******* *** **** Hotel, New York, NY

Chef Concierge

Assist guest with travel i neraries, purchasing ckets for several a rac on points, process packages and deliveries. Arranging transporta on and restaurant reserva ons. The Waldorf Astoria Hotel New York, NY

5/2016-3/2017 Assistant Chef Concierge

Ac ng as Chef Concierge supervising a staff of six union team members. Elaborate a training program for the new employees. Maintain effec ve communica on and working closely with the Guest Service manager to enhance guest experience. The Pierre, A Taj Hotel New York, NY

7/2014 - 9/2015 Concierge

Provide personal service of the highest level that includes restaurants, transporta on and entertainment for hotel guest as well as residents. Organizing shipping and courier services and tracking incoming packages. Assure prompt and posi ve ac on on all resident complaints and take ac on in the resolu on.

Le Parker Meridien Hotel New York NY

8/2005-7/2014 Concierge

Deliver outstanding service to all hotel guests. Assist guest with transporta on, entertainment and restaurant reserva on inquiries. Receiving and arranging delivery for packages. Handle VIP inquiries upon management request and expedite and keeping log of all guest inquiries.

Plaza Athenee Hotel New York NY

2/2005-8/2005 Front Desk Manager

Coordinate and organize all group requests. Elaborate schedule and hours of opera ons of all GSA’s. Manage room occupancy, revenue and average rate. Maintain effec ve communica on and close working rela onships between all front desk staff. The New York Palace Hotel New York NY

4/2000-4/2005 Guest Services Agent

Guest Registra ons, VIP special request, Reserva on priori zing and room assignment, Maintaining and upda ng guest profiles, Key point person during United Na on’s annual Ensemble sessions.

SKILLS

Possess a high level of ini a ve & a posi ve a tude. Member of les Clefs d’Or

Fluent in Italian, French and Romanian.



Contact this candidate