ANNE MCDONALD

***** ******* ****** ********, ** *0241

303-***-**** ● adilbw@r.postjobfree.com

OBJECTIVE

Seeking a job with a company that I can utilize established skills and learn new ones. Proven experience in working and being productive in diversified situations. Demonstrated excellent ability for organization, time management, problem solving, and strong people skills.

EXPERIENCE

2016-2020

2009-2016

1997-2008

Law Offices of Daniel T. Goodwin

Billing Manager

Accounts Receivable

Accounts Payable

Monthly Billing and Collections

Preparing Payroll

Tracking Budget Expenses

Reviewing and approving supply requisitions.

Update data in the Computer system.

Manage and organize the filing system.

Assist with the implementation of a new billing system.

Make sure equipment running properly. Direct liaison with Vendors.

Provide Clients with excellent customer service.

Donelson Barry, LLC

Office Administrator

Accounts Receivable.

Monthly Billing and Collections.

Make sure equipment running properly, order supplies.

Support Legal Billing Administrator in projects including updating data in our Computer system.

Manage and organize the filing system. Update and maintain all the files for the Law Firm.

Back up for Reception desk. Responsible for promptly answering 33 telephone lines. Greet and provide Clients with excellent customer service.

Alliance Data Systems

Correspondence Specialist

Credit Bureau updates by resolving disputes about the accuracy and completeness of information included in trade lines.

Responsible for prompt resolution of all customer satisfaction issues

while maintaining a 95% or above accuracy level and exceeded all acceptable goals.

Developed a firm understanding of call center operations and assist Customer Service Associates regarding disputes on account holders credit cards.

Support Specialist

Process retail disputes and request sales drafts for the Customer Service Department and the Fraud Department. Make adjustments and account maintenance that occurred as a result of the charge.

Reviewed the Weekly Forced Sale and Write off Report and monitor accounts that have suspicious activity.

Credit Bureau updates requested by the three major Credit Bureaus.

Direct liaison to the Corporate Office regarding customers disputes with store associates or store policies.

EDUCATION

Northeaster Junior College

Graduated with an Associate Degree in Business

Word processing

Excel course

Contact this candidate