Loan Customer Service

Elempia Lefang igor

Katy, Texas *****

Cell: 832-***-****

E-Mail: *****.***********@*****.***

Summary

Proficient underwriter and Loan Processor offering expertise in legal statutes and established lending guidelines. 3-year history of accomplishing work in a timely underwriter AUS, Encompass and MS system and 2.5 years of accurate and productive manner of a loan processor.

Skills

Review application

Mortgage Banking and Analysis

Credit and collections

Generating reports

Debt and credit management

Customer service-focused

Knowledge of VA loan process

Collections proficiency

Equifax Application Engine

Financial planning expert

Bottom Line Loan Master Loan Servicing

Bank security issues

Team building

Relationship building

Reliable and trustworthy

Friendly, positive attitude

Problem resolution

People skills

Project planning

Customer service

Basic math

Data management

Experience

July 2015 to October 2017

Amerisave mortgage corporation New Orleans, LA

Loan processor

Checked approvals against established bank and government lending standards.

Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Evaluated financial statements and contacted institutions and customers to clarify details.

Obtained repeat business by building strong customer relations and delivering world-class customer service.

Managed any conditions sent from underwriting departments.

Filed completed packages quickly and efficiently.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

August 2016 to April 2020

United Wholesale Mortgage Houston, TX

Underwriter Conventional loan Specialist. Worked with third-party vendors to address and clear loan closing requirements. Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts. Prepared and delivered loan documents to title and escrow teams.

Checked applicant credit, personal references and employment histories.

Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.

Examined and verified information in loan application and closing documents.

Education and Training

Houston Community College Houston, TX

Some College (No Degree)

June 2010 St Francis Collage Cameroon

High School Diploma

Accomplishments

Implemented several strategies that successfully increased sales and improved client retention rates.

Promoted to Senior Loan Officer after my seven months of employment. Close up loan timely manner and also a very good team player.

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