Manager Service
Resume:
Ricardo Morales
**** * *** ** *******, FL *****
Cell: 305-***-****
*******.*************@*****.***
Objective: Seeking a position in the hospitality industry when I can bring forth my extensive experience and exceptional customer service.
Skills: Bilingual, fluent in English and Spanish
25 years of experience in hospitality
Exceptional customer service
Presentation and creativity
Responsible and punctual
Fast Learner
Work Experience
Havana 1957 Brickell 305-***-****.
March 2017-August 2017
General Manager
Plan, organize, direct, and coordinate the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. Minimize legal liability, and conform to alcoholic beverage regulations. Work with other management personnel to plan marketing, advertising, and any special restaurant functions. Investigate and resolve complaints concerning food quality and service. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Perform other duties as assigned by management.
Fontainebleau Resort
4441 Collins Ave Miami Beach, FL 33140
February 2010 - Present
Banquet Server & Room Service
Prepare coffee breaks, carts, and stations for Banquet Events. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Welcome and assist guests according to company standards and thank guests.
Havana 1957
405 Española Way Miami Beach FL 33139 (305) 503 – 3828
May 2011 – May 2013
Restaurant Manager
Plan, organize, direct, and coordinate the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations. Work with other management personnel to plan marketing, advertising, and any special restaurant functions. Investigate and resolve complaints concerning food quality and service. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Perform other duties as assigned by management.
Hotel Inglaterra, Habana Cuba
January 1992 – January 2001
Assistant Maitre d, server, bartender
Plan, organize, direct, and coordinate the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations. Work with other management personnel to plan marketing, advertising, and any special restaurant functions. Investigate and resolve complaints concerning food quality and service. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Perform other duties as assigned by management.
Old Havana, Present, 2019
Restaurant Manager
Plan, organize, direct, and coordinate the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations. Work with other management personnel to plan marketing, advertising, and any special restaurant functions. Investigate and resolve complaints concerning food quality and service. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Perform other duties as assigned by management.
Education
Gastronomic Services Associates
Instituto Nacional de Turismo, Habana Cuba
The coursework provides classroom training in subjects such as food and table service, food presentation, international culture and English. At the same time, we received hands-on training at restaurants in different hotels in Habana.
References
Fontainebleau Hotel and Resort
Danny Been, Assistant Director of Banquet
4441 Collins Avenue Miami Beach FL
*****@*************.***
Havana 1957 Restaurant
Victor Acosta, Corporate Manager
1370 Washington Ave. Miami Beach, FL 33139
Old Havana Restaurant
Eliestaban Mena, Corporate Manager
1442 SW 8th Street, Miami, FL, 33135
Contact this candidate