Customer Manager
Resume:
Roshan Gurusinghe
Customer Support Specialist
An energetic individual with a passion for customer satisfaction who has the ability to think out of the box and provide excellent service with the experience to back me up. adilah@r.postjobfree.com 077-******* / 077-******* Piliyandala, Sri Lanka WORK EXPERIENCE
Customer Support Engineer
Specialist Wabtec Cooperation
09/2009 – Present Nawala
Cloud based Software Development Company
Achievements/Tasks
Checking for accuracy and acting accordingly
Creating SOP's for new task
Training all customer service staff members
Providing matrix of all inbound call volume & cases solved Providing customer support for more than 10 products at any given time
Supervisor – Call center
EKABIZ (Pvt) Ltd
01/2007 – 09/2009 Colombo
Migration center - Visa consultation office
Achievements/Tasks
Motivate my team members
Meet the service level agreements for accuracy, efficiency and quality of my team
Monitor quality, errors and rectify it in an accurate manner Track down problems and report to the call center manager and get accurate actions taken to it
Given information on how to improve the productivity of calls and to maintain a success rate up to 100% for all teams Supervisor – Customer
Service Cell City Lanka (Ltd)
01/2005 – 01/2007 Bambalapitiya
A mobile phone retailing company.
Achievements/Tasks
Deal with customers in a courteous, friendly and a professional manner
Listen attentively to customers
Clarify customer information
Prepare, complete and accurate work and update
customer file
Maintain detailed knowledge of client products or services Supervisor - Call Center
Tritel Telecom Services
01/2000 – 12/2004 Bambalapitiya A telecommunication company that provides payphones to the cities. Achievements/Tasks Provide Training to the call center team
Meeting given targets from the management
Helping for customer needs
Contact: Gayantha Dalpadadu – +94-718-***-***
SKILLS
Document Management Reporting Skills
Process Improvement SOP Creation
Skillful in working in a team-based environment
Excellent conflict resolution skills
Training Coordination Adaptability
Strong time management and organisational skills
Target oriented Empathy
Capability to work with little or no supervision
EDUCATION
General Certification Examination–O/L
St. Peters Collage
01/1990 – 12/1996 Bambalapitiya
General Certification Examination–A/L
St. Peters Collage
01/1997 – 08/1999 Bambalapitiya
ACHIEVEMENTS
Toastmasters Sri Lanka (01/2018 – Present)
Gaining knowledge and public relation skills along with public speaking skill. Have participated in divisional tournaments as well REFEREES
A.F. Zdanowicz
Staff Support Team Manager
Wabtec Corporation
3475 Piedmont Road, Suite 250
Atlanta, GA 30305-8700 USA
adilah@r.postjobfree.com
T +1-800-***-**** Option 1
Bennett Crews
Director – Customer Experience
Cedar AI
adilah@r.postjobfree.com
Contact this candidate