Igor Sirotka

** ***** ***** **.

Ormond Beach, FL

32176

Ph: 386-***-****

LinkedIn

Email: adil9l@r.postjobfree.com

About

Experienced and motivated Corporate Technology professional with a strong focus on network administration and engineering. Excel at both working independently and as a team member. Highly adaptable to ever changing circumstances. Driven to achieve results and accomplish goals efficiently.

Specialties: Networking, VoIP, Wireless, Mobility, Data Center CORE QUALIFICATIONS

• Customer focus

• 6 Sigma and critical thinking techniques

• Performance

• Integrity

• Transparency

• Problem-solving

• Responsibility

• Time management

• Flexibility

• Communication

• Teamwork

• Adaptivity

• Motivation

• Commitment

• Ambitious

• Continuous improvement

• Collaborative learner

PROFESSIONAL EXPERIENCE

TOPBUILD, Daytona Beach, FL

Senior Analyst - IT, September 2017- May 2020

Telecommunication Department: wire and wireless lines management and user administration.

• By using my critical thinking and 6 Sigma skills, I have managed to improve financial performance, inventory and billing record’s accuracy of the corporate wireless and wire line pools.

• Being in a role of MPOC (Main Point Of Contact), I have carried a broad range

of responsibilities associated with Telecom Department Manager’s tasks like corporate wire and wireless lines’ performance optimization and administration. Assisted Security Department with their wireless lines investigations.

• Championed introduction of new optimization and account control techniques.

• Maintained a strong business relationship with the service providers.

• Completed “Critical Thinking for Problem Solving and Decision Making” on-site training course.

• Maintained Wireless lines financial performance and inventory by using vendor’s provided online tools, like VEC/VZB, ITMS.

• Managed users and controlled billing accuracy for corporate Zoom, Video

Conferencing and Web Conferencing platform.

• Wireless and wire lines trouble shooting and support.

• Completed 3G/CDMA, non-4G wireless devices upgrade project (more than 3000 devices) ahead of schedule (Jan 2019 – Sep 2019). Skillful with WorkFront project

management software.

• Created instructional materials (step-by-step instructions) for TOPBUILD IT

Service Desk – Technical Support

• Successfully completed the electronic equipment deployment project for newly acquired USI divisions (August 2018 – February 2019). Covered multiple divisions from East to West Coast.

Analyst of Device and Mobility Department - IT, February 2014 - September 2017

• Lead team of technicians in troubleshooting and deploying computers, handheld barcode scanners, and Windows CE based truck-mounted computers, for 250 remote branches.

• Trained and mentored team of technicians in troubleshooting and customer service skills.

• Planned and deployed wireless infrastructure to 300 remote sites, and provided level-2/3 support.

• Deployed network equipment to update existing infrastructure for remote sites.

• Coached and mentored level 1 and 2 support agents.

• Worked with vendors to support new and old remote branches.

• Provisioned Cisco VoIP phones and Blackberries to Home Office and all remote branches.

• Provided a high-quality IT service to the corporate users which included but not limited to the following operating systems and apps: MS Windows 7 and 10, Active Directory, MS Office 2016, ServiceNow ticketing system, key role for 20-20 Kitchen Design software support and wide range of industry-related software packages, like RemRate and CrystalSoft©.

IT Service Desk - Analyst, July 2006 – February 2014 Being a part of IT Service Desk, I performed a broad range of tasks related to IT hardware equipment trouble shooting (on-call or RDC), software package installation (per caller’s request), Microsoft AD password reset/account unlock, printer/scanner installation and trouble shooting.

By taking active part in Internal Controls Assurance Program in Feb 2012 and Mar 2013, I have been awarded with Certificates of Appreciation from CFO of MASCO Contractor Services, Daytona Beach. EDUCATION

Keiser University, Daytona Beach Campus (2004-2006) Computer Networking and Security

Management Dean’s List

Belarusian State University of Informatics and

Radioelectronics (1988- 1993)

Bachelor’s and Master's Degree in Computer Science CERTIFICATIONS AND AWARDS

Two times TOPBUILD IT Department Recognition Award winner (3rd quarter 2010 and 4th Quarter 2013)

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