NAM THANH PHAN

714-***-****

adil9d@r.postjobfree.com

OBJECTIVE:

A R&D Engineering Technician with software, hardware, troubleshooting, networking, customer services, and technical support experiences. Has a strong multi-tasking skill, with effective communication and problem solving skills. Interacts well with others and works confidently in a fast-paced environment with anyone at any levels.

SKILLS:

Bilingual: English and Vietnamese

Computer hardware and software supports, Computer maintenances, Windows OS, Mac OS, Mobile devices, Microsoft Office, Linux, support end-users, IT tickets supports and remote supports

Sets up, supports, maintains and repairs I.T. equipment

Network Supports, Configuring and Troubleshooting Network, Network Security, VMWare, WAN and LAN Technology, Web Server, Citrix technology, Java, C, C++, Data structures, MATLAB, App developer, AutoCAD.

Repair commercial and high-end monitors for photographers, medical, FAA and security uses.

EXPERIENCE:

EIZO Inc., Cypress, CA 2018-2020

Service Repair Technician

Repair commercial and high-end monitors, IP-decoder box, and IP camera. Utilize different software and computer equipment to update firmware on monitors for Healthcare, Graphic Technology, Air Traffic Control and Maritime uses.

Follows ISO 9001 Standard and Quality Procedures to guarantee that all of our processes are controlled and repeatable to ensure the quality of our products and services

Services, inspects and repair different types of monitors which include touchscreen, color management, widescreen format, monochrome, security, surveillance, kiosks, networking, microscopy, control, tower, recording and encoding monitors.

Evaluates and examine all monitors to ensure all firmware are up-to-date and perform according to factory specs

Reviews RMA requests and contact customers for repair estimates and process payment after repair is completed.

Works in clean room environment to make sure there are no particles and pollutants or contaminants inside medical monitors and 3-D display products.

Ensures repairs are correct and meet specification before ship back to customers or send units out for customers and companies’ evaluation, by calibrated and adjusted all monitors after replacing any defected parts

Remote supports customers by VPN or over the phone to help diagnostic and resolve issues over the phone

Keep track of calibration equipment documents up to date for audits.

Western Digital, Irvine, CA 2009-2018

System Engineering Technician IV

Developed the Back End process to test firmware on hard drives to ensure the performance and product reliability; prepared for team meeting by compiling data using SQL and Tableau software to present test data or project plan to program managers, functional team members and vendor; performed failure analysis on hard drives by using C++ and Java, and worked with other team members to solve issues, optimize and improved hard drives.

Used C, C++ and Matlab to develop test sequences and processes to test qualities, performances and reliabilities of hard drives

Tested hard drives performance on different laptop, desktop systems and storage equipment.

Used C++, Java and DOS to perform 1st level failure analysis and ran bench testing to solve issues and worked with other team members to find way to optimize and improved test processes, firmware and hardware on hard drives.

Used SQL and other templates to compile and generated hard drives data in Excel or PDF format to analyze how hard drives performed in different conditions and to improve the test process and shorten the time to test hard drives.

Coordinated with other functional groups to help created and designed new Backend test processes and looked for better ways to help improved qualities, life cycles, and shorten test time on hard drives

Used Linux OS system to lock and unlock security features on the hard drives.

Tested different PCB board and HDA configuration to pick the best and most cost productive one for production.

Used several types of test equipment to measure the write-channel and read-channel signals.

Used oscilloscopes, logic analyzers, vector analyzers, arbitrary waveform generators, bit-error rate (BER) analyzers and of course, computers to measure a read-channel’s performance.

Used specific software to get data for SERVO and ensure hard drive performance and reliabilities.

Created an inventory spreadsheet to keep track of incoming and outgoing hard drives during the phase of a program, from the beginning to the end to ensure correct data is being collected and all the tests are done on the correct hardware and software.

Bank of America, Westminster, CA 2007-2009

Senior Teller

Processed transactions for customers, helped with their accounts, credit card payments, and their safe deposit box. Assisted with cashing checks and deposit, balanced cash drawers, checked for discrepancies, and summarized nightly deposits.

Performed customer services

Handled Cash

Balanced the vault

Ordered supplies

Serviced the ATM machine

Ordered Money to ensure there are always enough bills for customer

Washington Mutual, Westminster, CA 2003-2004

Bank Teller

Assisted customers with their account, their payments and introduced customers to banking products and different accounts transactions; provided assistance with cash and checks deposits.

Provided customer services

Handled Cash

Used computer database to enter data into the banking system

Balanced the cash drawer

Ordered supplies

Responded to customers’ inquiries over the phone and in person

EDUCATION:

American InterContinental University

Bachelor Degree in Information Technology – specialize in software development

References available upon request

U.S citizen

Contact this candidate