Employee Relations Manager

Location:

Marikina, NCR, Philippines

Posted:

December 12, 2020

Contact this candidate

Resume:

Ivan Christensen A. Managat

***** **** *******, *** ***** Ville. Forestry Los Banos, Laguna

+639*********

December 27, 1992 / 27 yrs. Old

Email: ***********@*******.***

Objectives

Obtain a position to utilize extensive strengths who can oversee multiple delicate systems while guiding the company to meet its goals. A highly-motivated, results-driven individual seeks to monitor and increase growth and to develop projects that will strengthen the competitive edge of the company. SUMMARY

Interested in People Management emphasizing the Recruitment and Selection, Training and Development and Employee Relations. Professional Business Administrator with a comprehensive knowledge in Human Resource. Proficient in computer productivity software departmental budgeting procedures and general management skills. Possesses a strong understanding of the relationship between office personnel and the necessary tools for maximum productivity.

Work Experience

Eastern Defender Security & Services Inc.

HRD Personnel /Assistant by the General Manager

March 12, 2019 – January 24, 2020

Responsibilities:

• Responsible for ensuring that employees comply with security policies that are designed to protect their firm, clients and workforce. Aside from making employees aware of company policies and procedures.

• recruiting, training and developing staff

• making sure that staff get paid correctly and on time

• approving job descriptions and advertisements

• looking after the health, safety and welfare of all employees

• organising staff training sessions and activities

• monitoring staff performance and attendance

• advising line managers and other employees on employment law and the employer's own employment policies and procedures

• ensuring candidates have the right to work at the organization

• Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.

West Contact Services, Inc. - Alorica

Customer Service Representative – June 2018- March 2019 Responsibilities:

• Handling phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Chateuo De Marrie Corp.

Store Supervisor – March 2017 – June 2018

Responsibilities

• Assisted in running the store

• Operated the cash register and received payments

• Received deliveries and administered shelving of stocks

• Ensured that shop exits are free from obstacles; maintained the sanitation of the store and displays

• Looked after the shop when the manager is away

• Provided prompt service and ensured customer satisfaction

• Ran errands and other tasks assigned by the store manager

• Processing incoming mail

• Creating and distributing documents

Manila Grand Opera Hotel

Receptionist – April 2016 – January 2017

Responsibilities

• Assisting and Greeting Costumers

• Answers queries and questions, and makes suggestions if necessary

• Informs patrons the restaurant’s daily specials

• Collects the customers’ payments and prepares bills with itemized costs and appropriate taxes

• Stays alert for customer’s requests and be prompt to address them

• Performs other tasks assigned by supervisor or manager from time to time. Privato Hotel Ortigas

HR Associate –July2015 – Febraury 2016

Responsibilities

• Provides information by answering communications; referring special communications to appropriate person.

• Obtains and orients temporary help by forwarding requirements and criteria to temporary services; providing information and directions.

• Maintains human resources records by maintaining applications, résumés, and applicant logs.

• Verifies candidate’s background by contacting references.

• Enrolls new employees by issuing forms and applications; verifying completion.

• Helps employees by explaining benefit programs.

• Avoids legal challenges by complying with legal requirements.

• Maintains manager and employee confidence by keeping human resources information confidential.

• Updates job knowledge by participating in educational opportunities; reading technical publications.

• Accomplishes human resources and organization mission by completing related results as needed. Century Properties Inc.

Research and Mktg Associates – January 2014 – May 2015 Responsibilities

• Ensure to contact sales prospects through email marketing as well as phone calls.

• Respond to all web leads along with incoming calls to book 3-4 appointments every day for presentations.

• Support to activate accounts as well as awarding points to all leads.

• Coordinate and present proposals plus agreements to clients for purpose to enroll new clients.

• Perform with internal service team to assure clubs are serviced and launched.

• Record all customer and prospective interactions and maintain contact database of Sales Force.

• Ensure to attempt to resuscitate customer cancellation requests.

• Participate actively in industry trade shows.

• Prepare, update and maintain marketing collateral.

• Interact with operations team and customers on purchases plus near term order management DaleStarr Enterprises

HR Assistant – June 2013 – December 2013

Responsibilities

• Answering employee questions

• Providing customer service to organization employees

• Serving as a point of contact with benefit vendors/administrators

• Maintaining computer system by updating and entering data

• Setting appointments and arranging meetings

• Maintaining calendars of HR management team

• Compiling reports and spreadsheets and preparing spreadsheets

• Participating in recruitment efforts

• Posting job ads and organizing resumes and job applications

• Scheduling job interviews and assisting in interview process

• Collecting employment and tax information

• Ensuring background and reference checks are completed

• Preparing new employee files and Maintaining current HR files and databases

• Maintaining current HR files and databases

• Updating and maintaining employee benefits and status, and similar records

• Maintaining records related to grievances, performance reviews, and disciplinary actions Trainings / Conference:

13th Junior People Management Association of the Philippines National Convention Batangas, Philippines

In this convention, I learned how to unlock and maximize the potential of an employee as well as my own potential and also on how to equip and prepare future globally competitive leaders. 19th Junior People Management Association of the Philippines General Membership Meeting and Learning Session l Quezon City, Philippines

In this convention, I learned the things and facts on how to conquer global competition through innovation and competence as well as the significance of it.

Educational Background

University Of Makati

Bachelor of Science in Business Administration

Major in Human Resource Development Management

Dr. Jose P. Rizal Extension, Barangay West Rembo, 1215 Makati City S.Y. 2012 – 2013

Pineslight School of Makati

High School

Kalayaan Avenue Yabut street Guadalupe Makati

S.Y. 2008 - 2009

Sta Maria Elementary School

Elementary

Sta. Maria West San Nicolas Pangasinan