Scrum Master, Agile Coach

HUGH WITHERS JR

Staten Island, New York PHONE: 718-***-****

EMAIL: *************@*****.***

Well-trained Scrum Master with multiple certifications (SMC/ PSM 1), a deep understanding of state-of-the-art practices and a strong desire to share Scrum and Agile methodologies with the world. Proficient in assessing training needs, developing initiatives to improve performance, and cross-department coordination abilities with sensitivity to pressing issues. I am a man who will not let you down; I get the job done. CORE SKILLS AND COMPETENCIES

● Certified Scrum Master

● Data-Driven Analysis

● Coaching and Mentoring

● Daily Scrum

● Strong Interpersonal Skills

● Time Management

● MS Office Suite

● Sprint Planning

● Personnel Management

● Cross-Functional Leadership

● Troubleshooting with a Team

● Burndown and Burnup Chart

PROFESSIONAL ACCOMPLISHMENTS

● Demonstrated an unwavering commitment to providing exceptional customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

● Used extensive knowledge of Microsoft Office to create PowerPoint presentations, Word documents and Excel spreadsheets for Business Owner review and Data analysis/ retrieval purposes.

● Skilled in providing guidance to management by using well-known reporting tools. This also involved providing comprehensive reports that translated into actionable insights such as restructuring Teams.

● Developed time management skills in order to prioritize tasks and deliver results with minimal oversight. This included spearheading an outreach project which boosted participant rate by 76% in 4 months.

● Received a certification of appreciation due to consistent outstanding performance as a NYS Disaster Case Manager, for those whose lives were affected by Hurricane Sandy. Clients awarded a total of $335,740 through my casework load and devotion to my Clients’ safety and satisfaction.

● Boosted teams’ productivity by formally acknowledging outstanding performance, monitoring individual and team effectiveness, and recommending improvement to facilitate collaboration between teams.

● Lowered organizational risks by ensuring compliance with applicable federal, state, and local legislation. This also required gaining high proficiency in making appropriate referrals to resolve identified issues.

● Gained experience in using behavior management techniques to boost student retention rates and provide nurturing and challenging learning scenarios.

● Used knowledge of state-of-the-art development tools and techniques in drafting challenging content to improve students’ performance. Students achieved an 83% passing rate on Microsoft Certification exams. PROFESSIONAL EXPERIENCE

WONICA REALTORS AND APPRAISERS, Real Estate Agent (Dec 2018 – June 2020) JEWISH COMMUNITY CENTER, Data Manager, ESL Grant Program (Jan 2019 – Jul 2019) SUNY ATTAIN LAB AT THE BERRY HOUSES, Site Manager & Lab Tech Coordinator (Sep 2015 – Apr 2018) THE STATEN ISLAND JEWISH COMMUNITY CENTER, Office Manager/ Case Manager (May 2013 – May 2015) CURTIS HIGH SCHOOL, Teacher/ Substitute Teacher (Jul 2007 – May 2012) EDUCATION AND CERTIFICATIONS

PROFESSIONAL SCRUM MASTER CERTIFICATION (PSM 1). SCRUM.ORG (2020) SCRUM MASTER CERTIFICATION (SMC). VM.EDU (2020)

SCRUM FUNDAMENTALS CERTIFIED (SFC). VM.EDU (2020)

CERTIFIED MICROSOFT 2013 INSTRUCTOR AND TEST COORDINATOR. Microsoft.com (2015)

-MICROSOFT CERTIFICATION IN WORD 2013, EXCEL 2013 and POWERPOINT 2013 THE COLLEGE OF STATEN ISLAND. Staten Island, NY. Master’s Degree in Adult Education (2010)

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