Hostess/waitress

MERCYLINAH NJENGA

PHONENO. +971-**-***-****

EMAIL ADDRESS: ********@*****.***

PERSONALDETAILS

DATE OF BIRTH: 1993

NATIONALITY: KENYAN

MARITUAL STATUS: SINGLE

RELIGION: CHRISTIAN

LANGUAGE SPOKEN: ENGLISH

PERSONAL SUMMARY

Experienced hospitality worker of over four years with a diploma in hotel and tourism management. A team player with excellent organization skills, efficient, diligent in my work. I am self-driven, determined with a positive outlook, and a clear focus on high quality work. Reliable, tolerant and well spoken.

WORK EXPERIENCE

2019 August Avani hotel deira

To date. Restaurant hostess

Duties and responsibilities

Greet and escort guests to respective sitting

Present menu and order taking while offering recommendations.

Upselling products on offers and daily special.

Answering inquiries and co coordinating with kitchen on feedback.

Tables preparation and set up and maintaining restaurant cleanliness.

Reviewing daily specials, reservations of parties and bookings.

Billing of checks and closing cashiering procedures after shift.

2018 April. Saape lounge Nairobi

2019 April lounge hostess

Duties and responsibilities

Welcoming, sitting and ushering guests.

Taking reservations and bookings.

Managing flow of guests into the restaurant and bar.

Observing the dining to make sure the service is running smoothly I.e. guests need drinks refill.

Helping setting and clearing tables, serving beverages.

Inform guests of special of the day and any promotions available.

2016 Oct- Diet house Qatar

2017 Dec Restaurant hostess

Duties and responsibilities

Serving food and maintaining cleanliness of the dining area.

Welcoming and hosting guests in a friendly manner.

Packaging and preparing take away and delivery orders

Receiving reservations through phone and online platforms.

Communicating with customers regarding complains and ensuring satisfaction.

Recommending meals according to guests taste and wants.

2015 Dec- Jacaranda hotel Nairobi

2016 Aug Guest relations reservations

Duties and responsibilities

Handling guests complains regarding rooms and hotel facilities

Checking room inventory and monitoring flow of guests.

Welcoming guests in a hospitable manner.

Assisting with all check in procedures and issuing room keys’

Handling reservations of rooms, airport pickups and travels of guest

2013 may- Americana Kuwait Food Company [olive garden]

20150ct Restaurant supervisor/Hostess

Duties and responsibilities

Taking stock and inventory

Assist the manager in staff training and supervise staff.

Handle complains and inquiries from the guests,

Delegating duties to staff.

2012 Feb- East land hotel Nairobi

2013 march front office reservation agent.

Duties and responsibilities

Receive reservations for accommodation from clients, in person, online or email.

Up selling, promoting hotel facilities

Resolving guests disputes and customer service.

2010july- Laico regency Nairobi

2010Oct underwent an industrial attachment as an intern. During my

Training I went through different departments like: cost

Control, stores, purchasing, food & beverage, and kitchen.

SKILLS AND STRENGHTS

Reliable, calm and a hard worker

Customer service, basic math, team work

Attention to detail, management skills

Computer savvy on software applications, micros and Fidelio

Microsoft office, power point, word and excel

EDUCATION BACKGROUND

2009-2011 PRESBYTERIAN UNIVERSITY OF E. AFRICA

Diploma in hotel and tourism management

2008-2009 ST PETERS DENECH COLLEGE

Certificate in computer studies

2005=2008 SENIOR CHIEF KOINANGE HIGH SCHOOL

K.C.S.E [high school] certificate.

REFERENCES – Available on request.

Contact this candidate