Marketing, Test and Learn, Social Media Customer, Onsite Manager.

401-***-**** - adikl0@r.postjobfree.com

PROFILE

Dedicated, passionate and motivated professional with proven leadership and management qualities. Looking to obtain a career with a growing organization that will utilize my abilities, experience and skills to provide an ongoing potential for personal and professional growth. EXPERIENCE

MARKETING / TEST & LEARN, FGX INTERNATIONAL, SMITHFIELD, RI 02917 JUNE 2019 - APRIL 2020

Conducted Multiple Test and Learn projects throughout our different accounts to collect data in order to develop new innovations that can make our product more enticing and also improve sales. Overlooked the social media accounts to make sure all questions, issues or concerns are addressed and resolved.

Utilizing social media feedback from weekly adds to come up with new ideas to attract and target new consumers which will eventually become key customers. Responsible for launching new integrated system (Basecamp) throughout the whole company, which facilitated the approval process for trademark submissions, Design requests, etc. while also providing better communication among various departments, account managers and key personal. Managed all graphic design requests, display updates and e-com projects through Basecamp, assign- ing each request to the appropriate designer and making sure all deadlines were met. RETAIL OPERATIONS SPECIALIST, FGX INTERNATIONAL, SMITHFIELD, RI 02917 SEPTEMBER 2017 - JUNE 2019

Effectively plan and communicate customer projects related to new product rollouts, resets, and mark- downs for key customers and accounts.

Collaborate with the Company’s Retail Service Team on project execution and the resolution of any product and/or fixture requests.

Utilizing customer service skills in order to respond to account inquires and the resolution of opera- tional problems.

Dedicated to meet the expectations and requirements of internal and external customers . RETAIL SUPPORT COORDINATOR, FGX INTERNATIONAL, SMITHFIELD, RI 02917 DECEMBER 2016 - SEPTEMBER 2017

Working in collaboration with the Field Services and Retail Operations teams to ensure customer satis- faction.

Answer internal and external customer calls to determine the required action to address the call. Respond to caller inquiries in a timely manner with accurate information by utilizing best practice guides to ensure an accurate and timely resolution. Understand and communicate all basic in-store service processes by maintaining knowledge of all project related directions and materials and effectively communicating it to callers. GEORGE RIOS

DISTRIBUTION ONSITE MANAGER, VPI / FGX INTERNATIONAL, SMITHFIELD, RI 02917 JANUARY 2015 - DECEMBER 2016

Accountable for all VPI employees work hours, pay rates, attendance, call logs and personal data. Being Solution focused, facilitating and resolving any necessities between our client and the employ- ees.

Lead by example attitude ensuring that all safety, security and quality policies are followed. Always seeking to provide the best results with our customer by maintaining great communication to accomplish their requests and offer exceptional work opportunities to our employees. DATA ENTRY & RECRUITING SPECIALIST, VINCENT PORCARO INC. VPI, LINCOLN, RI 02865 OCTOBER 2013 - JANUARY 2015

Responsible for obtaining and recruiting employees in order to fulfill different requests and Job open- ings from various customers and companies.

Ensuring completion of all new employees paperwork, making sure everything is filled out correctly and all the information provided is processed.

Having strong team building abilities, responsible for training the new entry level workers and recruit- ing new talent for our business to expand and grow. EDUCATION

CCRI, GENERAL EDUCATION STUDIES - 2013

CCRI LINCOLN, ASSOCIATES IN BUSINESS - 2017

NEW ENGLAND TECH (NEIT), BUSINESS ADMINISTRATION IN MARKETING 2019 SKILLS

Fluent in English, Spanish and Portuguese

Reliable worker with the ability to quickly learn new concepts and skills Proficient in Basecamp, Falcon, Adobe Photoshop, MS Word, MS Excel and MS PowerPoint Experienced in customer service and customer communications REFERENCES

Raytheon Integrated Defense Systems, Negotiations for Leaders Class. TNT, Teens on Target Violence Prevention Program of RhodeIsland

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