Logistics consultant

Michelle Deane ********.*******@*****.*** 909-***-****

SUMMARY OF QUALIFICATIONS

Results oriented, high-energy professional with skills in Operations Management, Sales, Marketing, and Human Resources. Exceptionally creative with effective organizational abilities and interpersonal skills. Highly adept at defining and implementing best practices, standards, processes, and tools to achieve objectives and goals.

AREAS OF EXCELLENCE

• Over 10+ years of managerial and administrative experience in service-oriented businesses

• Versatile and adaptable; good at identifying and implementing systematic solutions to problems

• Able to manage multiple tasks in a fast pace, high-pressure environment

• Strong leadership skills with a keen eye for detail

• Good at cultivating working relationships and networking; maintaining strategic alliances and channeling partnerships

• Reputation for displaying integrity and professionalism when communicating with internal and external stakeholders

PROFESSIONAL EXPERIENCE

Management

• Directly oversaw the recruitment, daily supervision, and retention of 40 employees

• Managed the employee operating costs to budget and service goals; achieved company targets

• Facilitated new hire orientations, training, career development plans, and the extending of advancement opportunities to qualified candidates

• Directly managed employment internal investigations, matters of misconduct or poor performance, and employment terminations

• Utilized tactical communication skills to provide advice and counsel in difficult conflicts and disputes

• Created and fostered an environment of innovation, collaboration, transparency, accountability, and trust

• Provided innovative and creative thinking in collaborations with teams to support company goals Compliance & Training

• Organized and conducted full operations training. Instructed 20+ technical and user personnel in a classroom setting

• Administered all areas of branch compliance, including periodic compliance audits and daily compliance supervision

• Researched compliance relevant data, analyzed alternatives, offered recommendations, and provided guidance on impact outcomes

• Contributed in the review and development of HR policies and procedures

• Assisted with coordinating, scheduling, conducting, and tracking employee opinion surveys, evaluating and maintaining results

• Provided leadership and tools necessary to streamline internal processes and coach operations staff Negotiations

• Resolved conflict and settled customer disputes to reach agreements through compromise and concession

• Drafted legal transaction documents for financial transactions over $10k

• Submitted compensation proposals, negotiated employee salaries and employee separation agreements

• Utilized cost and price analysis to compare competitive bids from vendors and leverage the best price for supplies and services

WORK HISTORY

LTD AUTOMOTIVE, Fontana Ca 2008- Present

External Logistics Consultant

ARROWHEAD CREDIT UNION, Rancho Cucamonga Ca 2000- 2008 Branch Manager

NOVARTIS PHARMACEUTICALS, East Hanover NJ 2000- 2003

(Inland Empire/ Riverside Ca) Territory Sales Representative WELLS FARGO, Riverside Ca 1999-2000

Manager

BANK OF AMERICA, San Bernardino Ca 1996-1999

Supervisor

EDUCATION

University of Phoenix, San Bernardino Ca 2006

Master of Business Administration (M.B.A.)

University of Phoenix, San Bernardino Ca 2005

Bachelor of Science (B.S.) in Business Management, Marketing San Bernardino Valley College, San Bernardino Ca 1999 Associate of Arts (A.A.) in Business Management

Aveta Business Institute 2020

Six Sigma White Belt (Certification)

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