Pharmacy Manager

Constance Pulte

PROFESSIONAL EXPERIENCE

WALGREENS PHARMACY

Staff Pharmacist

November 2019-Present

Reason for leaving: Walgreens is reducing all staff nationwide

• Review scripts in a super high volume pharmacy (1000+) daily

• Medication Therapy Management and TIPS

CANE CREEK PHARMACY, Fletcher, NC

(Cane Creek Pharmacy specializes in providing pharmaceutical services for health, retirement, and long term care providers.)

Director of Pharmacy/Pharmacist-in-Charge

October 2016 – April 2019 (owner decided to close the pharmacy)

Preform prospective and retrospective medication reviews on over 600 patients of ALFs, SNFs, and Rehab Facilities

Supervise the overall daily operations of 23 staff members (technicians, billing specialist, pharmacists, nurses, marketing agent, and drivers)

Increase overall staff engagement in the work processes by giving them a sense of ownership in the company and implementing employee recognition programs

Implement standardization policies for all pharmacy processes including workflow, hiring and staffing, HR issues, facility relations, and legal compliance

Complete insurance audits for maximum reimbursements, contracts, and re-credentialing

Streamline the preparation of cycle medications for various facilities while improving accuracy

Monitor patients on Clozaril and Coumadin and makes dosing adjustments based upon lab data

Work closely with facility administrators and resident providers to provide each patient the best care possible

Function as Preceptor for 4th year pharmacy students

Accomplishment: The above increased staff retention from an average of 3 months to over a year, increased morale, improved work performance, and decreased the total number of days of employee absenteeism; implemented a completely new training program to cross train all staff members, which optimized work output by 20% and decreased error rates by 15%; improved pharmacy workflow and efficiency with 25% less personnel; Improve client satisfaction scores from below expectations to meets/exceeds expectations

Extensive experience handling insurance issues and obtaining prior authorizations with Medicaid, Medicare, and private insurance companies

Career long experience managing and prioritizing PV1 and PV2 queues

Maintain clinical knowledge or various disease states through continual study and continuing education courses and medical articles

FAMILY HEALTH CENTERS OF SOUTHWEST FLORIDA, Fort Myers, FL Staff Pharmacist

October 2012 – April 2014

Reason for leaving: _Manager wanted to hire personal friend as the staff pharmacist

Run day-to-day pharmacy for multi-specialty healthcare practice with 14 medical and 7 dental offices

Supervise team of 5 Pharmacy Technicians, ensuring precise and efficient delivery of medications to varied patient populations including indigent individuals

Review all orders and patient charts; contact providers to resolve any issues including harmful interactions and/or adverse drug reactions (ADRs)

Closely monitor pharmacy inventory and resources

Manage Coumadin program with 30+ patients, confirming compliance with medication therapies as well as INR lab requirements and relaying data to doctors

Package/ship weekly vaccine orders and medical supplies to various centers

Trim average wait time from 40+ minutes to less than 20 minutes, significantly increasing patient satisfaction without sacrificing accuracy

Served as key member of interdisciplinary team of physicians and nurse practitioners, making optimal medication recommendations and suggesting cost-effective alternatives when possible

Accomplishment: Boosted average daily script volumes from 120 to 160 over one-year time period, far exceeding previous years’ growth of only 5–10 scripts; Appointed to take on added responsibilities of Pharmacy Manager during their 3-month leave

FAIRBANKS COMMUNITY HOSPITAL, Fairbanks, AK

Staff Pharmacist

February 2011 – August 2012

Reason for leaving: _This was a contract position and I wanted to move back to Florida

Dispense medications for various hospital units including ER patients upon discharge

Aide physicians in Cancer Center with assuring medication accuracy as well as sufficient inventory levels

Monitor Clozapine therapy for 14 patients in Behavioral Health Center, maintaining compliance with protocols including completion of ongoing blood work

Prepare weekly medication carts for 4 LTC departments

Manage 5–7 Pharmacy Technicians and Cashiers

In partnership with Pharmacy Manager, introduce predetermined medication pack dispensing service for hospice patients

WALMART PHARMACY, Jacksonville, FL

Floater/Staff Pharmacist

March 2008 – September 2010

Reason for leaving: Was initially recruited for an overseas contract position but ended up going to Alaska

Cover for Staff Pharmacists in various locations, readily adapting to individual store workflows/needs to ensure continuity of patient care and smooth operations

Review, verify, and fill prescriptions; counsel patients and control inventory

Supervise as many as 10 Pharmacy Technicians and Cashiers

Function as a vital player in weekly script volume increase of 100 as well as improvement of patient satisfaction from 60th percentile to 80th percentile over course of one year

Decrease dispensing problems through process enhancements, reduce wait times and win back patients who previously left due to dissatisfaction

Accomplishment: Based on strong performance, asked to join one of Jacksonville’s highest-volume pharmacies as Staff Pharmacist

TARGET PHARMACY, Yulee, FL

Staff Pharmacist

January 2006 – February 2008

Reason for leaving: _Was working over 50 hours a week

Preside overall daily functions within retail pharmacy, leading 3–4 staff and ensuring efficiency and accuracy of medication dispensing

Meet regularly with other department managers on store performance and identify associates to cross-train in pharmacy to help with unexpected spikes in volume

Recruit to set up new pharmacy from scratch; work with Pharmacy Manager to design layout and all required workflows; hire and train Pharmacy Technicians

Determine necessary medications/supplies

Accomplishment: Grew daily prescription volumes from zero to 100+ within 6 months; witnessed patient fainting and reported possibility of atypical seizure, resulting in patient being taken to the ER and prevention of stroke or death; received personal letter of appreciation from patient as well as recognition from Target Vice President

PREVIOUS POSITIONS HELD

Pharmacy Extern, Target Pharmacy, Jacksonville, FL Pharmacy Intern, Publix Supermarket, Tucker, GA

EDUCATION, LICENSES, AND AFFILIATIONS

Doctor of Pharmacy (PharmD), 2006; Mercer University, Atlanta, GA Bachelors in Business, 1994; University of South Florida, Tampa, FL Pharmacist License in the State of Florida #PS41210 Pharmacist License in the State of Alaska #1998

Pharmacist License in the State of North Carolina #25723 Pharmacist License in the State of South Carolina #37452 Professional Compounding Centers of America (PCCA) BLS Certification – expires 4/2021

Certified Immunizer-expires 5/2021

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