Call center Representative

Professional

Summary

Experience

Maritssa Robles

Dependable, recognized for consistency in

productivity and attendance while exhibiting a

positive attitude in light of challenging

situations. Exhibits exemplary work ethic and

willingness to learn new processes and

techniques which enhance business and team

efforts.

Call Center Representative, Bradley Lead

Group

Nov 2020 Current, Commerce City, CO

Overcame the objections of potential

customers to make the sale.

Answered questions about products and

services and presented the value

proposition by purchasing products and

services.

Placed or answered phone calls, providing

an excellent customer experience by

applying good listening skills.

Engaged with customers to understand and

resolve issues and answer product

questions.

Used proven techniques to increase sales

and promote high-value products.

Warehouse Worker, Hudson Group

Aug 2019 Apr 2020, Denver, CO

Prepare orders by processing requests and

supply orders; pulling materials; packing boxes;

placing orders in delivery area

Maintain safe and clean work environment by

keeping shelves, pallet area, and workstations

neat; maintaining clean shipping supply area;

complying with procedures, rules, and

regulations

Stocked merchandise and prepared it for

shipping using pallet jack

Barista, Starbucks

Jan 2019 Aug 2019, Denver, Co

Providing assistance by responding to

customer questions in an effective and

efficient manner

Contributes to positive team environment by

recognizing alarms or changes

Contact

720-***-****

**********@*****.***

5885 Poplar St

Commerce City, CO 80022

Skills

Customer relations

Problem-solving

Organization

Relationship Building

Prioritization

Verbal communication

Decision making

Leadership

bilingual

Education

Communicates information to manager so that

the team can respond as necessary

Perform work that is routine and organized

Involves working with chemicals, heated

equipment, steam and at other risk

Worked on registers daily to authorize returns

and exchanges, and audit receipts

Cashier, Petsmart

Jul 2018 Dec 2018, Denver, Co

Analyzed customer interactions to identify

needs, provide resources and promote

excellent service.

Built and maintained effective relationships

with peers and upper management.

Managed quality communication, customer

support and product representation for each

client.

Volunteer, Dumb Friends League

Feb 2018 Mar 2018, Denver, Co

Daily cleaning of all the kennels floors, dishes,

and blankets.

Feeding the animals the right portion of food.

Monitoring their health or changes in diet or

behavior to insure their wellness. Maturity

of a good judgment and ability to identify any

problems

Treating the animals and others with respect

Team Leader, Harkins Theatre

Jan 2017 Dec 2017, Denver, Co

Developed open and professional

relationships with team members, enabling

better, more effective issue resolution.

Served as customer service team lead by

enforcing adherence to company policies,

answering coworkers' questions and training

new personnel.

Provided leadership and direction for

employees, supervising their activities to drive

productivity and efficiency.

Adams City High School, Commerce

City, CO

High School Diploma

Contact this candidate