CHRISTOPHER WILLIAM SIMS GLENN

Telephone: 864-***-**** • Email: adikf0@r.postjobfree.com

EDUCATION

Bachelor of Science in Computer Information Systems Minor Business Management University of South Carolina, Columbia, South Carolina December 2017 Course highlights:

• Algorithmic Design in Java • Discrete Structures

• Computer Hardware • UNIX/Linux

Technical Skills:

• Languages: Java, COBOL, HTML, SQL, Android SDK, Python, JavaScript

• Operating Systems: Windows, UNIX/Linux, Mac OS, Android

• Integrated Development Environments/Software: WordPress, VMWare, Microsoft Access PROFESSIONAL EXPERIENCE

IT Service Desk Analyst

Pomeroy April 2020 - Present

● Working with software such as AS400, Active Directory, Bomgar, Zena Workstation, AWS to resolve issues.

● Assigned to receive calls from Blue Cross Blue Shield and Christ Hospital employees concerning any technical issues.

● Troubleshooting network issues while effectively fixing and collaborating with staff to make sure all parties knew of necessary steps to fix problems. Technical Support Specialist

UnitedHealth Group March 2019 - December 2019

● Diagnosis all problems and order parts, accordingly, replace and reimage machines in this process.

● Handle shipping requirements and get products back to the rightful United Health employee.

● Serves on a technical team where we receive multiple devices from United Health and troubleshoot and resolve the helpdesk request.

Business Analyst-Web Developer/IT helpdesk/Networking South Carolina Commission on Higher Education October 2017 -December 2018

● Spearheaded a group of five individuals on the renovation of a website.

● Re-designed and developed website to make it more innovative and accessible to incoming college students or current students to give them more information about how they can be more prepared for this new experience.

● Lead personnel for IT helpdesk, accepted calls and emails where I help all employees with their computer or hardware complications liaison for keeping network infrastructure up to date and secure, reformatting computers.

ACCOMPLISHMENTS/RECOGNITIONS

● Executive Secretary, Iota Phi Theta Fraternity Incorporated, 2017 to Present

● Certified: HP Commercial Desktops & Workstations, HP Mobility Service, PC Hardware Diagnostics