Manager Executive
Resume:
Mauricio Castro
***** ***** ****** ***.*** Phone: 951-***-**** Temecula CA, 92590 Email: *********@*******.***
Nov, 2020
Dear Hiring Manager,
I have over twenty years experience in management positions at full service and 5 star,
Or 4 Diamond Hotels and Resorts; therefore.
Previously, I was capable of reducing costs and expenses to my management department in several occasions at various hotels, which then resulted in many promotions. Through the years, I also earned many bonuses thanks to my good management of various events. Some examples of these are: low cost, good performance, excellent service and guest satisfaction.
I also have experience in Housekeeping, setting up banquets, as well large conventions and Stewarding Department; prepare budgets, along with controlling them; managing labor, spending, and ensuring increased productivity and direct, managing, keep high quality at Housekeeping Department. You may find my additional qualifications on my resume.
I believe my professional qualifications –along with my trustworthiness, integrity, and ambition— make me a perfect candidate for the job and will help me bring value to your company.
Sincerely,
Mauricio Castro
SUMMARY OF QUALIFICATIONS
Seasoned Hospitality Professional with strong service orientation and proven ability to successfully handle high work volume, looking for a long-term stable career opportunity. Capabilities in:
Managing Housekeeping and laundry operations scheduling training, hiring, maintain standards. Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments, Scheduling, Budget control, monthly inventory. Manages all Housekeeping staff worked hours for payroll compilation, manages requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment. Laundry services and activities, ordering and purchasing of all supplies in conjunction with monthly budget/forecast numbers. Direction to supervisors and inspectors.
Budget preparation and development as well as cost and labor control. Inventories.
Managing sales and marketing
Keep good environment, motivator, hands on manager,
Team player.
SKILLS
Proficient use in Microsoft word, excel, web browsing, PowerPoint, Outlook.
Completed many relevant courses such as: Hilton Make it Right e Learning – Food and Beverage (11/2012).
Hardworking, calm, cheerful and able to stay in control during stressful situations.
Critical thinker with excellent time management and organizational skills.
Bilingual Spanish and English.
PROFESSIONAL EXPERIENCE
Hotel Zoso (Palm Springs Ca.)
Director of Housekeeping March 2018 - May 2020
Hotel is Closed for Coronavirus and foreclosure.
●Manage Housekeeping and Laundry operation
●Keep all areas clean (Rooms, Public areas, Gyn, Spa)
●Inventories (Linen, guest supplies, cleaning supplies)
●Control cost
●Control labor
●Hiring and training
●Supervising all operations
●Keep High quality of service
●Coordinate all operations
Hyatt Place (San Diego/Vista Ca.)
Executive Housekeeper Sep 2017 - February 2018 Hotel was sold
●Manage Housekeeping and Laundry operation
●Keep all areas clean (Rooms, Public areas, Gyn, banquet rooms)
●Inventories
●Control cost
●Control labor
●Hiring and training
Embassy suites (Temecula)
Executive Housekeeper Jul 2015 – August 2017
Manage Housekeeping and Laundry operation
Scheduling
Control cost
Control labor
Manage budget
Hiring and training
Hilton Carlsbad Oceanfront Resort and Spa.) May 2012 – May 2015 Housekeeping Manager. (Director).
●Hiring and training. (Pre opening and opening)
●Manage and direct Housekeeping Department
●Scheduling-Budgeting-buying. Etc.
●Control cost
●Control labor
●Making inventories
(Pala Casino Resort and Spa, Pala, CA) Nov. 2011 – May 2012
Banquet Set-up Lead
●Maintained standards set by management
●Set up and tear down banquet facility
(Marriott San Diego Del Mar Del Mar, Ca). Aug. 2010 – Apr. 2011 Stewarding Supervisor. (The position was eliminated).
●Manage the department because they do not have Executive Steward.
●Scheduled, Ensuring proper sanitation of equipment and all kitchen utensils, inventory and more.
(La Costa Resort and Spa Carlsbad, CA.) June 2008 – Apr. 2009 Assistant Executive Steward.
●Supervising operations of the stewarding department, scheduling, work plans, Inventories, Control labor, sanitation and support Banquets.
(Pechanga Resort and Casino Temecula, CA.) Feb. 2006 – Jun. 2008 Banquets Houseman Supervisor
●Daily supervision of banquets, ensured client’s needs are met, set up and breaking down of all meeting spaces.
(Colombia, South America) 1993-2005 o General Manager – Hotel Bachue o Operations Director – Irotama beach resort o Operations Director – Hotel Capilla del mar o Food and Beverage Manager – Hotel Capilla del Mar
EDUCATION
ESCUELA SUPERIOR PROFESIONAL “INPAHU” Bogotá, Colombia
Bachelor’s in hospitality and Tourism Administration.
Major in Hotel Management.
PERSONAL REFERENCES
Lisa Broughton
Hotel Zoso Palm Springs
General Manager 503-***-****
Lucia Aguilar
Hotel Zoso Palm Springs
Assistant General Manager
Antonio Martinez
Housekeeping Supervisor 760-***-****
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