Night audit
Resume:
AMARA HARRELL
**** ***** *****, *** *****, NV ***20
*************@*****.***
OBJECTIVE
To obtain a position in within a company where I may contribute my skills and abilities to benefit the growth of the company. I am a highly motivated and knowledgeable individual with a varied background. My ability to handle multiple tasks with self-discipline and organization enables me to prioritize and execute completion in a professional manner.
EDUCATION: PALM SPRINGS HIGH SCHOOL 2003
General Education
QUALIFICATIONS
● Able to provide excellent customer experience in a fast paced environment.
● Clerical qualifications such as; great phone etiquette, Microsoft word, excel, and outlook. Also hospitality software such as ONQ, Opera, Roomaster, Navis, Narrowcast, and V12 instant software.
● Above 15 years of experience in sales and cash handling.
● Assist in the hiring of the Hospitality Assistant staff.
● Aid the design and delivery of training and development to the staff.
● Schedule and lead team meetings and challenges.
● Assist other supervisors with finding replacements or filling in for missed/vacant shifts.
● Act as a resource for the summer guest and staff members, serve as a liaison in emergency situations.
● Document performance issues using accountability records and assist with staff performance evaluations.
● Conduct spot checks of the hospitality desks during daily shifts.
● Ensure Summer Guest Records, keys, and access cards are properly maintained and secured at the Summer Conference Hospitality Desks.
EMPLOYMENT
Hoilday Inn Express South Las Vegas, NV
Front Desk Agent /Night Auditor
November 2018 – April 2020
● Efficiently balance the daily revenue in the Opera Express PMS system
● Oversee supervision and maintenance of all Summer Conference Hospitality Desks in assigned community.
● Delivered great phone etiquette when scheduling reservations.
● Delivered a great customer experience while checking guest in and out and securing property at night
● Performed basic office skills; Scanning, answering phones, mail, minutes, and recording. Motel 6
Guest Service Agent Ranch Mirage, CA
August 2018- November 2018
● Efficiently balance the daily revenue
● Delivered great phone etiquette when scheduling reservations.
● Delivered a great customer experience while checking guest in and out Oranj Palm Vacation Homes Palm Springs, CA
Vacation Planner/ Reservations
January 2014 - August 2018
● Efficiently responding to phone call and emails in regards to planning people vacations in Palm Springs!
● Delivered exceptional phone etiquette to renters and owners of homes and condos. Holiday Inn Express Cathedral City, CA
AMARA HARRELL
3295 Casey Drive, Las Vegas, NV 89120
*************@*****.***
Night Audit/Supervisor
January 2014 - September 2015
● Efficiently balance the daily revenue in the Opera Express PMS system, MDSuite software
● Oversee supervision and maintenance of all Summer Conference Hospitality Desks in assigned community.
● Delivered great phone etiquette when scheduling reservations.
● Delivered a great customer experience while checking guest in and out and securing property at night
● Performed basic office skills; Scanning, answering phones, mail, minutes, and recording. Red Lion Inn & Suites Cathedral City, CA
Night Audit Manager
August 2013 - June 2014
● Efficiently balance the daily revenue in the Opera PMS system. ● Delivered great phone etiquette when scheduling reservations.
● Delivered a great customer experience while checking guest in and out and preparing their breakfast. Riverside County of Education Desert Hot Springs, CA Child Care Provider
October 2009- September 2013
● Took care of the maxim of children at a time and ensured they were fed and taking care of.
● Provided children with transportation to school and other schedule appointments
● Ensured children understood and completed homework and different studies. REFERENCES AVAILABLE UPON REQUEST
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